{"product_id":"the-heart-hard-truth-of-supervision-a-leadership-manual-for-911-dispatch-leaders-communication-supervisors-9798278378082","title":"The Heart \u0026 Hard Truth of Supervision: A Leadership Manual for 911 Dispatch Leaders \u0026 Communication Supervisors","description":"\u003cp\u003e • Author(s): Gloria Johnson Rpl\u003cbr\u003e • Publisher: Independently Published\u003cbr\u003e • Publisher Imprint: Independently Published\u003cbr\u003e • BISAC: Mentoring \u0026amp; Coaching\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eFor every leader who learns the hard way - you're not alone.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eSupervising in emergency communications is not like leading anywhere else. You carry the emotional weight of every call, every crisis, every shift - often while working long hours with little time to recover. This handbook speaks directly to the leaders who operate under quiet pressure, make real-time decisions, guide teams through chaos, and learn their hardest lessons in public.\u003c\/p\u003e\u003cp\u003eWith honesty, clarity, and heart, \u003ci\u003eThe Heart \u0026amp; Hard Truth of Supervision\u003c\/i\u003e explores: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\u003cp\u003ecoaching that lands\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003ebuilding employee confidence\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003egiving feedback without damage\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003esupporting wellbeing and preventing burnout\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eleading with humility and presence\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003egrowing into leadership while others depend on you\u003c\/p\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003ci\u003eThis is not theory. This is lived experience - written for the supervisors who hold the line.\u003c\/i\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eWho This Book Is For\u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\u003cp\u003enew supervisors\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eseasoned leaders\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003etrainers and lead dispatchers\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eanyone guiding frontline communicators\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eleaders who want to grow without losing themselves in the process\u003c\/p\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003eGloria Johnson is a Senior Telecommunications Supervisor with more than two decades of experience in 911 communications. She leads with fairness, firmness, and heart - serving the people who serve the public.\u003c\/p\u003e\u003cp\u003e\u003cb\u003ePractical tools for the people who carry the weight.\u003c\/b\u003e\u003c\/p\u003e","brand":"Independently Published","offers":[{"title":"Paperback","offer_id":47593420226711,"sku":"9798278378082","price":1875.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9798278378082.webp?v=1774981810","url":"https:\/\/atlanticbooks.com\/products\/the-heart-hard-truth-of-supervision-a-leadership-manual-for-911-dispatch-leaders-communication-supervisors-9798278378082","provider":"Atlantic Books","version":"1.0","type":"link"}