{"product_id":"the-last-firefighter-merging-ai-and-six-sigma-for-predictive-quality-9798904510060","title":"The Last Firefighter: Merging AI and Six Sigma for Predictive Quality","description":"\u003cp\u003e • Author(s): Hk Borah\u003cbr\u003e • Publisher: Notion Press\u003cbr\u003e • Publisher Imprint: Notion Press\u003cbr\u003e • BISAC: Quality Control\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eEvery quality professional knows the 2 AM phone call. Something went wrong. Again. You fix it, go back to bed, and two days later, another crisis. You're a firefighter - and you're exhausted.\u003c\/p\u003e\u003cp\u003eThe Last Firefighter offers a better way. Lean Six Sigma Master Black Belt HK Borah shows how to stop chasing defects and start building systems that predict and prevent them. Drawing on decades of experience leading transformations in telecom, banking, healthcare, and BPO, Borah reveals a practical, 90-day framework for merging the discipline of Six Sigma with the pattern-finding power of AI - without becoming a data scientist.Through 80+ real-world case files, you'll learn how to: \u003c\/p\u003e\u003cp\u003ePredict billing errors before they reach customers\u003c\/p\u003e\u003cp\u003eCut repeat call rates and reduce agent burnout\u003c\/p\u003e\u003cp\u003eFind hidden patterns in customer comments, emails, and chat logs\u003c\/p\u003e\u003cp\u003eSpot fraud and anomalies in real time\u003c\/p\u003e\u003cp\u003eTurn your team from firefighters into architects of prevention\u003c\/p\u003e\u003cp\u003eBuild a simple business case your CFO will love\u003c\/p\u003e\u003cp\u003eNo PhD required. No expensive software. Just open-source tools, free trials, and a new mindset: let the machine do the searching so you can do the thinking.If you're tired of fighting the same fires every week, The Last Firefighter is your field guide to predictive quality. Stop reacting. Start preventing.\u003c\/p\u003e","brand":"Notion Press","offers":[{"title":"Hardcover","offer_id":47883305222295,"sku":"9798904510060","price":2636.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9798904510060.webp?v=1781100989","url":"https:\/\/atlanticbooks.com\/products\/the-last-firefighter-merging-ai-and-six-sigma-for-predictive-quality-9798904510060","provider":"Atlantic Books","version":"1.0","type":"link"}