{"product_id":"the-law-firm-client-service-interview-playbook-9781639050260","title":"The Law Firm Client Service Interview Playbook","description":"\u003cp\u003e • Author(s): Beth Marie Cuzzone | Jill Zwetchkenbaum\u003cbr\u003e • Publisher: American Bar Association\u003cbr\u003e • Publisher Imprint: American Bar Association\u003cbr\u003e • BISAC: Legal Profession\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThere is an unspoken understanding that when a client retains counsel, the attorney will be competent and will meet the client's needs. But in today's day and age, competence and deliverables by themselves are not enough to make a firm stand out in the marketplace. So how do you differentiate yourself from the competition? Simple: You do everything you can to make sure that your client has a positive experience working with you.\u003c\/p\u003e \u003cp\u003eA client service interview is a particularly effective way to gain insight into how effectively your firm is creating a positive client experience and learn what your firm could do to make clients' experience even better. Speaking directly with the source can open up a world of possibility and help a law firm stand out from the rest. This step-by-step guide gives you all the tools you'll need to incorporate client service interviews into your firm's client relationship management strategy.\u003c\/p\u003e","brand":"American Bar Association","offers":[{"title":"Paperback","offer_id":47999512608919,"sku":"9781639050260","price":5515.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9781639050260.webp?v=1783600870","url":"https:\/\/atlanticbooks.com\/products\/the-law-firm-client-service-interview-playbook-9781639050260","provider":"Atlantic Books","version":"1.0","type":"link"}