{"product_id":"the-ombudsman-handbook-designing-and-managing-an-effective-problem-solving-program-9780786448968","title":"The Ombudsman Handbook: Designing and Managing an Effective Problem-Solving Program","description":"\u003cp\u003e • Author(s): James T. Ziegenfuss | Patricia O'Rourke\u003cbr\u003e • Publisher: McFarland \u0026amp; Company\u003cbr\u003e • Publisher Imprint: McFarland \u0026amp; Company\u003cbr\u003e • BISAC: Human Resources \u0026amp; Personnel Management\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.\u003c\/p\u003e","brand":"McFarland \u0026 Company","offers":[{"title":"Paperback","offer_id":46869492007063,"sku":"9780786448968","price":2826.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9780786448968.webp?v=1769993551","url":"https:\/\/atlanticbooks.com\/products\/the-ombudsman-handbook-designing-and-managing-an-effective-problem-solving-program-9780786448968","provider":"Atlantic Books","version":"1.0","type":"link"}