{"product_id":"the-positive-coach-approach-call-center-coaching-for-high-performance-9781425978389","title":"The Positive Coach Approach: Call Center Coaching for High Performance","description":"\u003cp\u003e • Author(s): Sally Cordova | Judy McKee\u003cbr\u003e • Publisher: Authorhouse\u003cbr\u003e • Publisher Imprint: Authorhouse\u003cbr\u003e • BISAC: Careers - General\u003c\/p\u003e\u003cp\u003eThe Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it. This method of coaching eliminates: - Stress on coaches and agents - The need for constructive criticism The Positvive Coach Approach is: - A proven way to get more and better results - A kinder approach to performance improvement\u003c\/p\u003e","brand":"Authorhouse","offers":[{"title":"Paperback","offer_id":47612832809111,"sku":"9781425978389","price":1867.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9781425978389.webp?v=1775080712","url":"https:\/\/atlanticbooks.com\/products\/the-positive-coach-approach-call-center-coaching-for-high-performance-9781425978389","provider":"Atlantic Books","version":"1.0","type":"link"}