{"product_id":"the-relationship-revolution-closing-the-customer-promise-gap-9780470687932","title":"The Relationship Revolution: Closing the Customer Promise Gap","description":"\u003cp\u003e • Author(s): Larry Hochman\u003cbr\u003e • Publisher: Wiley\u003cbr\u003e • Publisher Imprint: Wiley\u003cbr\u003e • BISAC: Customer Relations\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eYOUR CUSTOMERS ARE ANGRY. VERY ANGRY!\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003eThe turmoil of recession has left them feeling let-down, anxious and betrayed. They know how often businesses over-promise and under-deliver, and they're now deeply cynical. Trust in business is at an all-time low. \u003c\/p\u003e\u003cp\u003eThis defining moment calls for nothing less than a 'Relationship Revolution'. The businesses that will prevail will be the ones who understand that customer relationships will be the dominant factor in determining success in the post-recession era. At a time when everyone is looking for value, this is where you can create the kind of 'unique value' that you need to succeed. \u003c\/p\u003e\u003cp\u003eSimple yet profound, practical and full of examples, this book will become essential reading for business leaders in the coming years.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Hardcover","offer_id":45201325818007,"sku":"9780470687932","price":1705.0,"currency_code":"INR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9780470687932.webp?v=1767667884","url":"https:\/\/atlanticbooks.com\/products\/the-relationship-revolution-closing-the-customer-promise-gap-9780470687932","provider":"Atlantic Books","version":"1.0","type":"link"}