{"product_id":"the-strategic-customer-success-manager-a-blueprint-for-elevating-your-impact-and-advancing-your-career-9798218694265","title":"The Strategic Customer Success Manager: A Blueprint for Elevating Your Impact and Advancing Your Career","description":"\u003cp\u003e • Author(s): Chad Horenfeldt\u003cbr\u003e • Publisher: MIXIG\u003cbr\u003e • Publisher Imprint: MIXIG\u003cbr\u003e • Subject: Business Management\u003cbr\u003e • BISAC: Customer Relations\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cspan\u003e\"You need to be more strategic.\" Those dreaded words from your manager leave you frustrated and unsure of what to do next. \u003c\/span\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cspan\u003eBut what if you could stop reacting to problems and instead become a trusted strategic partner who commands respect from both your customers and colleagues? Chad Horenfeldt-who has spent over two decades building high-performing customer success teams at Eloqua (Oracle), Kustomer (Meta), and other companies-shares a battle-tested approach to elevate your impact and advance your career. \u003c\/span\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cspan\u003eIn The Strategic Customer Success Manager, you will learn: \u003c\/span\u003e\u003c\/p\u003e\u003cul class=\"a-unordered-list a-vertical\"\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eHow to quickly build unbreakable trust with customers \u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eProven techniques for mastering strategic conversations, using frameworks and insights from leading CS practitioners \u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eStrategies for aligning with cross-functional teams across your organization \u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003eA proven methodology for conducting impactful kickoffs, QBRs, and renewal and expansion conversations \u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan\u003ePractical strategies for identifying and handling at-risk accounts and preventing churn \u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cspan\u003eThis comprehensive playbook includes ready-to-use templates, actionable exercises, and scripts designed to immediately improve your effectiveness as a CS professional. \u003c\/span\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cspan\u003eDon't wait for someone else to define what \"being strategic\" means. Take control of your career today and master the skills that will transform you from an ordinary CSM to a strategic advisor who drives measurable, exceptional results. Level up before you're left out. \u003c\/span\u003e\u003c\/p\u003e","brand":"Chad Horenfeldt","offers":[{"title":"Paperback","offer_id":45866078797975,"sku":"9798218694265","price":1645.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9798218694265.webp?v=1768604165","url":"https:\/\/atlanticbooks.com\/products\/the-strategic-customer-success-manager-a-blueprint-for-elevating-your-impact-and-advancing-your-career-9798218694265","provider":"Atlantic Books","version":"1.0","type":"link"}