{"product_id":"this-call-may-be-monitored-what-eavesdropping-on-corporate-america-taught-me-about-business-and-life-9798903430055","title":"This Call May Be Monitored: What Eavesdropping on Corporate America Taught Me About Business and Life","description":"\u003cp\u003e • Author(s): Tom Vander Well\u003cbr\u003e • Publisher: Expert Press\u003cbr\u003e • Publisher Imprint: Expert Press\u003cbr\u003e • BISAC: Consumer Behavior - General\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eOver thirty-plus years, Tom Vander Well has analyzed more than 100,000 recorded business phone calls. He has heard the exact moments when trust is built-or broken-between clients and their customers.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eIt wasn't the career he expected, but he discovered it was right.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eSitting between front-line representatives and executive leadership, Tom found himself \"the man in the middle,\" translating customer conversations into insights leaders can act on-and succeed. In this book, you will learn how to: \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eClose the gap between customer expectations and team performance\u003c\/li\u003e\n\u003cli\u003eTurn front-line insight into executive action\u003c\/li\u003e\n\u003cli\u003eBuild systems that measure what truly matters\u003c\/li\u003e\n\u003cli\u003eLead with accountability, clarity, and care\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eExcellence is not created by technology, dashboards or flavor-of-the-month initiatives. It is built through intentional systems, honest measurement, and leadership willing to listen.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eOver 100,000 phone calls taught Tom the way of success. Not just in business, but in everyday life and relationships.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"Expert Press","offers":[{"title":"Hardcover","offer_id":47883713085591,"sku":"9798903430055","price":1999.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9798903430055.webp?v=1781103485","url":"https:\/\/atlanticbooks.com\/products\/this-call-may-be-monitored-what-eavesdropping-on-corporate-america-taught-me-about-business-and-life-9798903430055","provider":"Atlantic Books","version":"1.0","type":"link"}