{"product_id":"transforming-leadership-for-service-business-2nd-edition-9786209021541","title":"Transforming Leadership for Service Business. 2nd Edition","description":"\u003cp\u003e • Author(s): Yong Nie\u003cbr\u003e • Publisher: LAP Lambert Academic Publishing\u003cbr\u003e • Publisher Imprint: LAP Lambert Academic Publishing\u003cbr\u003e • BISAC: Management - General\u003c\/p\u003e\u003cp\u003eThis book makes a contribution by addressing concerns that many companies are over-managed and under-led. Traditional management systems, such as management rules, PDCA, performance appraisals and incentive systems, are still indispensable but are not enough to lead employees to work in the high-tier state. This study suggests that vision co-creation with employees is imperative for leaders in today's service-dominant business. In the co-creation process, six relevant working states of employees are defined: non-engagement, expectation, satisfaction, engagement, loyalty and creativity. The co-creation process makes the new vision come alive so that it can be imagined, experienced, pursued and worked hard for.\u003c\/p\u003e","brand":"Atlantic Books","offers":[{"title":"Paperback","offer_id":46378836033687,"sku":"9786209021541","price":5876.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9786209021541.webp?v=1768765000","url":"https:\/\/atlanticbooks.com\/products\/transforming-leadership-for-service-business-2nd-edition-9786209021541","provider":"Atlantic Books","version":"1.0","type":"link"}