{"product_id":"understanding-reference-transactions-transforming-an-art-into-a-science-9780125877800","title":"Understanding Reference Transactions: Transforming an Art Into a Science","description":"\u003cp\u003e • Author(s): Matthew L. Saxton | John V. Richardson\u003cbr\u003e • Publisher: Academic Press\u003cbr\u003e • Publisher Imprint: Academic Press\u003cbr\u003e • BISAC: Library \u0026amp; Information Science - General\u003c\/p\u003e\u003cp\u003eThe goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offers a unique systems analysis of the reference transaction and includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies.\u003c\/p\u003e","brand":"Academic Press","offers":[{"title":"Hardcover","offer_id":47590775095447,"sku":"9780125877800","price":13418.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9780125877800.webp?v=1774970497","url":"https:\/\/atlanticbooks.com\/products\/understanding-reference-transactions-transforming-an-art-into-a-science-9780125877800","provider":"Atlantic Books","version":"1.0","type":"link"}