Managing Quality (Paperback - 2004)

This popular and comprehensive text gives the reader an appreciation of the concepts and principles of total quality management (TQM) and serves as on authoritative source of reference for the many associated tools, techniques and systems.
In the spirit of continuous improvement, the text has been extensively revised in order to reflect recent developments in the field. New to the fourth edition ore chapters on:
• The Received Wisdom on TQM
• Old-Economy Businesses and the Quality Function
• Integrated Management Systems The fourth edition also includes the latest information on ISO 9000 series of standards for service management, and the Excellence Model. In addition, material has been reordered and changes to terminology have been made in order to bring the book completely up to date.

BARRIE G. DALE is United Utilities Professor of Quality Management and Head of the Manchester School of Management, UMIST. He is co-editor of the International Journal of Quality and Reliability Management and an academician of the International Academy for Quality. His previous books include Quality Costing (3rd edition, 1999), Quality Improvement through Standards (2nd edition, 1991), The Rood to Quality (1993), Working Partnership (1998), Managing Business Improvement and Quality (1998), Managing Quality and Human Resources (2nd edition, 1997) and Total Quality Management Blueprint (1999). "Licensed for sale in India, Nepal, Bhutan, Pakistan, Bangladesh and Sri Lanka only." Not for export.