Management de L Ingénierie de L Innovation Des Entreprises de Services
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Au cours de ces dernières années, les activités tertiaires ont pris du poids dans l'économie mondiale ainsi que dans celles des pays émergents. Pour les entreprises: le degré d'investissement en prestations de services est moins important que l'investissement en matériel de production. Pour les particuliers: les produits de base ne satisfont plus les besoins des consommateurs. C'est pour ces raisons que les entreprises doivent intégrer un processus d'innovation stratégique du service dans leurs propositions d'offres pour se différencier des autres et pouvoir ainsi convaincre leur cible, professionnelle ou de particuliers, pour garantir leur pérennité visée. Ceci dit, la nouveauté repensée est la bienvenue dans chaque élément du système de servuction. Aussi partielle qu'elle soit, l'innovation peut très bien engendrer un sentiment de satisfaction chez le client clé. L'innovation n'est pas forcement technologique. Dans un contexte où la technologie est devenue à la portée de la majorité des entreprises, constituer un avantage concurrentiel, l'innovation doit porter sur des éléments difficilement imitables par la concurrence à savoir des actions innovantes de fidélisation
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