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Online-Mediation: Konfliktklärung Im Virtuellen Raum by Anne Rickert

Online-Mediation: Konfliktklärung Im Virtuellen Raum

by Anne Rickert
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Book cover type: Paperback
  • ISBN13: 9783658394134
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Springer Gabler
  • Publisher Imprint: Springer Gabler
  • Publication Date:
  • Pages: 199
  • Original Price: GBP 29.99
  • Language: German
  • Edition: 1. Aufl. 2023
  • Item Weight: 350 grams
  • BISAC Subject(s): Human Resources & Personnel Management

Dieses Buch legt dar, wie Mediation und andere konfliktklärende Gesprächsformate unter den besonderen Bedingungen der Kommunikation im virtuellen Raum gelingen können. Seit Videokonferenz-Systeme browserbasiert und mit sehr guter Audio- und Video-Qualität nutzbar sind, ist die Hemmschwelle, sich online auf emotional intensive Kommunikation einzulassen, auch für technische Laien gesunken. Die Herausforderung besteht jedoch darin, Mediation und Konfliktmoderation im virtuellen Raum möglichst nah an der Situation im physischen Raum umzusetzen. Neben fundierten Hinweisen und praktischen Empfehlungen zur virtuellen Moderation, die für jegliche Art von Online-Kommunikation hilfreich sind, geht die Autorin auf jede einzelne Phase der Mediation kenntnisreich ein. Der souveränen Online-Präsenz mit einem gekonnten Einsatz der eigenen Stimme kommt dabei eine besondere Bedeutung zu. Auch spezifische Settings wie interkulturelle Online-Mediation und Gro gruppenprozesse beleuchtet dieses fundierte Buch zum Einstieg in die professionelle Online-Mediation.

Anne Rickert ist lizenzierte Mediatorin (BM(R)), Online-Trainerin, Online-Moderatorin und eine der führenden Expertinnen für Online-Mediation in Deutschland. Sie ist Gründerin und Leiterin des Instituts Online Mediation & Moderation (IOM) und verknüpft auf innovative Weise ihren wissenschaftlichen Hintergrund mit Consulting Know-How und langjähriger Erfahrung in der E-Learning Branche.

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