Service Habits: Small steps to strengthen the relationships with people you serve

Name: Service Habits: Small steps to strengthen the relationships with people you serve
Brand: Major Street Publishing
SKU: 9780648662631
Price: 1222.0 INR
Availability: InStock

by Jaquie Scammell

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ISBN13: 9780648662631
Binding: Paperback
Subject: N/A
Publisher: Major Street Publishing
Publisher Imprint: Major Street Publishing
Publication Date: February 3, 2020
Pages: 290
Original Price: GBP 12.95
Language: English
Edition: N/A
Item Weight: 359 grams
BISAC Subject(s): Industries / Service

About The Book

We all want more connection, meaning and ease in our day-to-day lives - less drama and fewer obstacles. Employees want employers to serve them with excellent employee benefits, opportunities for growth, and a positive workplace that's supportive of their wellbeing. Employers want great productivity and results from their service employees. Customers want businesses to serve them with urgency, genuine care and basic common sense, and to provide the solutions they're looking for.

Service internally and externally in the 21st century is about building long-lasting relationships which have a greater long-term impact. So how do you transform an organisation's service culture? It requires everyone to implement small steps for a period of time until they become second nature. This book uncovers the habits you can leverage to improve your effectiveness as a service professional.

About The Author

Scammell, Jaquie: - "Jaquie Scammell is a sought-after speaker, facilitator and coach working with some of the largest global workforces in retail, banking and hospitality. She has also worked with major airports, stadiums and events - from Wembley Stadium in the UK to the Australian Open Grand Slam in Melbourne. Jaquie has managed and advised workforces of all sizes, from small teams to staff of more than 9500, interacting with millions of fans on a daily basis. This is the second book in her 'Service' series."

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