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The Importance of the Level of Care for Personal Services: Personal Guest Service in the Context of Guest Centricity and Guest Care

by Hans-Peter Sattler
Save 35% Save 35%
Current price ₹8,807.00
Original price ₹13,548.00
Original price ₹13,548.00
Original price ₹13,548.00
(-35%)
₹8,807.00
Current price ₹8,807.00

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Book cover type: Paperback
  • ISBN13: 9783658489601
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Springer
  • Publisher Imprint: Springer
  • Publication Date:
  • Pages: 484
  • Original Price: EUR 119.89
  • Language: English
  • Edition: N/A
  • Item Weight: 700 grams
  • BISAC Subject(s): Industries / Hospitality, Travel & Tourism

Dr. Hans-Peter Sattler earned his doctorate at the Chair of Service Management at the University of Leipzig. At the same time, he works as a civil servant and senior vocational teacher at the vocational school for the hotel, restaurant, and brewing industries in Munich, as well as a specialist supervisor and internship coordinator at the Kermess Vocational School for Hotel & Tourism Management. He is also employed as a lecturer at the DHA and Euro-FH in tourism-related bachelor's and master's degree programs.

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