• ISBN13: 9788126912148
• Binding: Hardcover
• Subject: Economics
• Publisher: Atlantic Publishers & Distributors (P) Ltd
• Publisher Imprint: Atlantic
• Publication Date: May 22, 2009
• Pages: 512
• Original Price: INR 895.0
• Language: English
• Edition: N/A
• Item Weight: 590 grams
• BISAC Subject(s): General

Banking and finance industry plays a dominant role in building the economy of an individual as well as a nation. Banks have control over a large part of the supply of money in circulation. They are the main stimulus for the economic progress of a country. A strong banking and finance sector is, therefore, necessary for a country to emerge as a developed one. It is vital for growth, creation of jobs, generation of wealth, eradication of poverty, encouraging entrepreneurial activity and increasing the gross domestic product. The book Emerging Trends in Banking, Finance and Insurance Industry is the outcome of the International Conference on Service Industry Challenges and Opportunities, organized by the Birla Institute of Technology, International Center, Waljat Colleges of Applied Sciences, Muscat, Oman. The book includes papers presented in the conference on banking and finance. The papers review the new wave in banking and finance covering different issues relating to banking, insurance, real estates, securities market, financial derivatives, etc. The book attempts to present the current global financial scenario from different perspectives and suggests measures to solve the problems that have recently emerged in banking, finance and insurance. It will be useful to the academicians, banking and insurance personnel, financial advisors, professionals, students and researchers. Common readers will also find it informative and inculcating.

Anand M. Agrawal, Professor and Dean, Waljat Colleges of Applied Sciences, Muscat, Oman is a Mechanical Engineering Graduate, MBA, having industrial experience in academics in India and abroad. He has worked with All India Council for Technical Education (AICTE) as an advisor. He has also worked as a professor of Management in IGNOU and has been a member of Distance Education Council of Government of India. He has published many research papers in international and national journals of repute. He has guided several Ph.D. scholars and is on the editorial board of many national journals. He is a fellow of the Institution of Industrial Engineers. He is also the member of many professional bodies. He has traveled to USA, UK, France, China, Japan, and many Middle-East countries in connection with various academic activities. Krishn A. Goyal, senior faculty member in management, Birla Institute of Technology, International Center, Waljat Colleges of Applied Sciences, Muscat, Oman has been teaching for the last eleven years. He did his Ph.D. from the University of Rajasthan, Jaipur, India. He is a gold medalist. He has presented over twenty-four research papers in the national and international conferences. He has contributed a large number of research papers to the journals of national and international repute. He has authored and co-authored many books. Dr. Goyal has organized various international/national conferences. He has conducted several executive development programmes and undertaken consultancy assignments. He has several years of consulting experience, and has been invited as a speaker to various forums in academia and industry in India and abroad. He has been supervising Ph.D. scholars in economics and finance.

• Preface
• 1. Emerging Issues in Banking Industry–N.D. Mathur
• 2. Comparison of UAE Banking Sector with Other GCC Countries–M.A. Hashmi
• 3. Innovative Service Quality in the Banking Sector: An Assessment Based on SERVQUAL Measures–Prasanta Kumar Padhy, P. Balaram Babu and Satyabrat Dash
• 4. Role of Commercial Banks in Manufacturing Sector Development–
• R. Dhanuskodi
• 5. Measuring Service Quality: A Re-Examination and Extension in the Banking Sector of an Islamic Country–Kambk Heidarzadeh Hanzaee
• 6. Effect of Globalization on Efficiency & Quality of Services of Commercial Banks–Umara Noreen and Pareesa Raza Khan
• 7. Marketing of Banking Services–Anil Mehta
• 8. Indian Banking: Global Benchmarks–Shalini Srivastava and G.P. Mall
• 9. Mobilization and Promotion of Saving Habits among Rural-Based SCI Owners through "Cost Plus Deferred Sale" Mode of Interest-Free Banking Financing System–Mohammed Nurul Alam
• 10. Challenges and Opportunities of Integrating Nigeria's Banking Sector Services into Globalized Economy–I.A. O. Bakare
• 11. Customer Service in Service Sector: A Key Differentiator for Success–S.K. Bose
• 12. Adoption, Opportunities and Challenges of E-Banking Services in Sultanate of Oman–Abdul Quddus Mohammed
• 13. Organizational Culture and Service Delivery: A Cross-Cultural Study of Banks in Sultanate of Oman and India–Mohammed Naved Khan, Feza Tabassum Azmi and Mahfoodh Al Sabbagh
• 14. Emerging Trends in the Service Industry–R. Vaidyanathan
• 15. Insurance in Developing World–Deepak Godbole
• 16. Health Insurance in India: Challenges and Opportunities–S. C. Bansal and Alka Harneia
• 17. Insurance Industry: Challenges and Opportunities in Oman–Damodharan V.S. ACCA and Jagadish Prasad
• 18. The Czech Insurance Market: Running Out of Breath?–Drahomira Dubska
• 19. Multi-Channel Distribution in Life Insurance: Utopia or Reality?–Karunesh Saxena and Raiendra Prasad Sharma
• 20. Service Sector Marketing in the Global Era: A Case Study–Pramod Pathak
• 21. Life Insurance in India: Challenges and Opportunities in the Post-Liberalised Era–S. C. Bansal, Y.P. Singh and Sneh Lohia
• 22. A Critical Analysis of Accounting Services in India–Shurveer S. Bhanawat
• 23. A Comparative Study on the Sectoral Performance of MSM 30 Applying Financial Ratios and Multivariate Analysis–M. Selvam, Rengasamy Elango and Mohammed Ibrahim Hussein
• 24. Real Estate Financing in India: Challenges and Opportunities–S. C. Bansal and Kaveri Bansal
• 25. Financing the Service Sector–Y. Sree Rama Murthy
• 26. Electronic Broking Services to Bloom in India–Madan Lal Bhasin
• 27. E-Audit in India: Challenges and Opportunities–S. C. Bansal and Lata Sharma
• 28. Service Quality and Customer Satisfaction of Credit Cardholders-With Special Reference to India–J.S. Panwar and Deepa Kumari
• 29. Service Operating Costs and Efficiency-A Case Study on UAE Banks–Srinivas Inguva
• Contributors