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Conflict Resolution at Work for Dummies by Vivian Scott

Conflict Resolution at Work for Dummies

by Vivian Scott
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Book cover type: Paperback
  • ISBN13: 9780470536438
  • Binding: Paperback
  • Subject: N/A
  • Publisher: For Dummies
  • Publisher Imprint: For Dummies
  • Publication Date:
  • Pages: 336
  • Original Price: GBP 14.99
  • Language: English
  • Edition: N/A
  • Item Weight: 527 grams
  • BISAC Subject(s): Human Resources & Personnel Management

From the Back Cover

The easy way to maintain healthy and productive working relationships

Need to restore peace among the masses? Whether you work for a fledgling startup or a Fortune 500 company, Conflict Resolution at Work For Dummies gives you everything you need to repair conflict in the workplace using a proven mediation method and philosophy that's easy to understand and ready for you to apply right away.

  • Tap into conflict resolution expertise -- get an overview of conflict resolution at work and gain expert insight into how you can manage it like a pro

  • Rediscover communication -- find out how body language, tone of voice, emotions, and filters impact the ability to communicate

  • Practice good self-awareness -- understand how ignoring a problem, misinterpreting employees' needs, and creating muddy expectations contribute to conflict

  • Know how to address conflict -- learn how to choose the optimal time and place to discuss problems and address employees

  • Resolve a conflict between two or more employees -- get easy-to-follow guidance on how to prepare for a mediated conversation, brainstorm options, negotiate solutions, develop proposals, and monitor progress

  • Help yourself during conflict -- learn strategies to move through your own conflicts, avoid common conflict causes, and create win/win solutions

Open the book and find:

  • The right way to manage conflict within a team

  • Advice on when to tackle issues and when to hold back

  • Practical guidance on developing solutions and agreements

  • Ways to address just about any issue you'll face

  • Tips on keeping your team focused and productive during conflicts

  • When to use internal resources like Human Resources and when to turn to outside experts

Vivian Scott is a Certified Mediator in private practice and a retired Microsoft marketing manager. She is a member of the Washington Mediation Association and volunteers as a mediator at the Dispute Resolution Center of Snohomish & Island Counties.

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