Name: Critical Conversations for Dummies
Brand: For Dummies
SKU: 9781118490310
Price: 1380.0 INR
Availability: InStock

Critical Conversations for Dummies

by Christina Tangora Schlachter

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ISBN13: 9781118490310
Binding: Paperback
Subject: N/A
Publisher: For Dummies
Publisher Imprint: For Dummies
Publication Date: March 25, 2013
Pages: 314
Original Price: USD 19.99
Language: English
Edition: N/A
Item Weight: 431 grams
BISAC Subject(s): Business Communication / General

About The Book

From the Back Cover

Communicate best when it matters most

Critical Conversations For Dummies is a step-by-step reference for the variety of difficult conversations life presents in the workforce. It's packed with strategies for preparing for all kinds of high-stakes situations: being persuasive (not abrasive); knowing the value of assertive communication; resolving failed promises and missed deadlines; understanding audience needs to get positive results; altering confrontational language to cooperative language; building relationships in the face of conflict; and much more.

Critical Conversations 101 -- get the scoop on the anatomy of a critical conversation, from preparing for the conversation and kicking off the discussion to closing out the communication with ease
The principles of communication -- find out how to perfect your communication techniques with cooperative language, body language and listening skills, and your own communication style
Get talking -- discover how to reduce your own level of stress before the conversation starts, make decisions in the face of conflict and negative reactions, and keep things on track
In good times and bad -- learn how to communicate in positive and negative situations with impact, from hiring superstars and helping them hit the ground running, to firing poor performers and dealing with staff disputes

Open the book and find:

The what, when, who, why, and where of critical conversations
Great tips on how to be a better communicator
The importance of getting critical conversations right
How to use the EDGE model to achieve exceptional results
Why critical situations fail (and how to avoid them)
Ways to set up for success before a word is spoken
Nonverbal techniques that speak volumes

Go to Dummies.com^(R) for videos, step-by-step examples, how-to articles, or to shop!

About The Author

Christina Tangora Schlachter, PhD, is a Certified Professional Coach. She has created and taught courses on communication skills, crucial conversations for new managers, communication for professionals, and dealing with difficult conversations. She is the coauthor of Leading Business Change For Dummies and is the Chief Leader of She Leads.

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