An Analysis of Service Quality and Operational Challenges

Name: An Analysis of Service Quality and Operational Challenges
Brand: LAP Lambert Academic Publishing
SKU: 9786209706561
Price: 7340.0 INR
Availability: InStock

by Nandhakumar R , Kavithamani R

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ISBN13: 9786209706561
Binding: Paperback
Subject: N/A
Publisher: LAP Lambert Academic Publishing
Publisher Imprint: LAP Lambert Academic Publishing
Publication Date: March 17, 2026
Pages: 88
Original Price: GBP 58.0
Language: English
Edition: N/A
Item Weight: 127 grams
BISAC Subject(s): General

About The Book

In today's fast-moving world of global trade, businesses depend on smooth and efficient logistics to stay competitive. Clearance and forwarding (C&F) services are at the heart of this process they make sure goods move safely and quickly across borders through proper documentation, customs clearance, and coordination with transport partners. CHAKIAT Agencies, a well-known name in the shipping and logistics industry, has been playing a key role in handling these operations. While the company has a strong reputation, it faces several challenges that affect service quality - such as customs delays, paperwork issues, limited digital integration, and communication gaps with clients. This study focuses on analysing the service quality and identifying operational challenges in CHAKIAT's clearance and forwarding operations. The goal is to understand what factors affect customer satisfaction and how the company can improve its performance. By exploring issues like timeliness, accuracy, and customer support, this research hopes to suggest practical steps that can help CHAKIAT enhance its efficiency and strengthen client trust.

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