• ISBN13: 9781856048446
• Binding: Hardcover
• Subject: Library & Information Science
• Publisher: Facet Publishing
• Publisher Imprint: FacetPub.
• Publication Date: March 15, 2012
• Pages: 118
• Original Price: GBP 34.95
• Language: English
• Edition: N/A
• Item Weight: 1500 grams
• BISAC Subject(s): Library & Information Science / General and Information Technology

About the Book This manual offers insightful information on the technological aspects of providing an SMS & IM service, as well as how to create a training program for librarians and how to build an internship program to expand the service. The authors walk you through choosing the right software, including setting up a Google Voice account instead of buying a cell phone for your text messaging reference service. This highly practical guide also covers how to assess the needs of your library, get staff buy-in to implement a new programme and change the culture at your library, as well as organize and implement a staff training programme.