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Service Failures and Recovery in Tourism and Hospitality: A Practical Manual by Erdogan Koc

Service Failures and Recovery in Tourism and Hospitality: A Practical Manual

by Erdogan Koc
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₹7,580.00
₹11,661.00
₹11,661.00
₹11,661.00
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₹7,580.00
₹7,580.00

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Book cover type: Hardcover
  • ISBN13: 9781786390677
  • Binding: Hardcover
  • Subject: Tourism, Travel Guide & Hospitality
  • Publisher: CABI
  • Publisher Imprint: CABI
  • Publication Date:
  • Pages: 232
  • Original Price: GBP 95.15
  • Language: English
  • Edition: N/A
  • Item Weight: 794 grams
  • BISAC Subject(s): Industries / Hospitality, Travel & Tourism and General

Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of the literature, presents an invaluable source of information for academics, students, researchers and practitioners. In addition to its extensive coverage of the literature in terms of recent research published in top tier journals, chapters in the book contain student aids, real-life examples, case studies, links to websites and activities alongside discussion questions and presentation slides for in-class use by teaching staff.

Koc, Erdogan: - Erdogan Koc is Professor at Bandirma Onyedi Eylul University, Turkey.

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