• ISBN13: 9780199458844
• Binding: Paperback
• Subject: Tourism, Travel Guide & Hospitality
• Publisher: Oxford UP
• Publisher Imprint: Oxford UP
• Publication Date: January 1, 2015
• Pages: 362
• Original Price: INR 600.0
• Language: N/A
• Edition: N/A
• Item Weight: 535 grams
• BISAC Subject(s): N/A

Soft skills are personal attributes that enhance an individual's interactions, job performance, and career prospects. Soft Skills for Hospitality is a comprehensive textbook designed for students of hospitality management from diverse sectors. The book is divided into 8 chapters. Chapter 1 analyses the importance of soft skills in the service industry. Chapter 2 focuses on self-management skills and is based on the premise that self-assessment by individuals is an important aspect of survival and growth in the industry. Chapter 3 discusses diverse skills associated with various forms and types of communication in the corporate setup. Chapter 4 deals with issues related to critical thinking and problem-solving in various challenging situations. Chapter 5 analyses the crucial skills related to negotiation and conflict resolution. Chapters 6, 7, and 8 of the book discuss leadership, teamwork, and sales, and marketing skills. Besides students, the book with its practice-oriented approach is sure to be of help to hospitality professionals.