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From Tech Support to Tech Empathy: Mastering Communication That Works

by Edward Caissie
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₹2,151.00
Original price ₹2,151.00
Original price ₹2,151.00
₹2,151.00
Current price ₹2,151.00

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Book cover type: Paperback
  • ISBN13: 9798313245553
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Independently Published
  • Publisher Imprint: Independently Published
  • Publication Date:
  • Pages: 86
  • Original Price: USD 19.95
  • Language: English
  • Edition: N/A
  • Item Weight: 100 grams
  • BISAC Subject(s): Personal Growth / General

This book is a guide to effective communication for remote technical support agents. It focuses on understanding the user's perspective, speaking their language, and building rapport to create positive support experiences. The book also covers techniques for de-escalating difficult conversations and embracing continuous improvement.

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