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Working the Night Shift: Women in India's Call Center Industry by Reena Patel

Working the Night Shift: Women in India's Call Center Industry

by Reena Patel
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Book cover type: Paperback
  • ISBN13: 9788125042655
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Orient Blackswan Pvt Ltd
  • Publisher Imprint: Orient Blackswan Pvt Ltd
  • Publication Date:
  • Pages: 204
  • Original Price: INR 1270.0
  • Language: English
  • Edition: N/A
  • Item Weight: 278 grams
  • BISAC Subject(s): N/A

Relatively high wages and the opportunity to be part of an upscale, globalized work environment draw many to the call center industry in India. At the same time, night shift employment presents women, in particular, with new challenges alongside the opportunities. This book explores how beliefs about what constitutes “women's work” are evolving in response to globalization.

Working the Night Shift is the first in-depth study of the call center industry that is written from the point of view of women workers. It uncovers how call center employment affects their lives, mainly as it relates to the anxiety that Indian families and Indian society have towards women going out at night, earning a good salary, and being exposed to western culture. This timely account illustrates the ironic and, at times, unsettling experiences of women who enter the spaces and places made accessible through call center work.

Reena Patel is a feminist scholar and currently serves as a Foreign Service officer with the US Department of State. She also advises companies on gender issues in the workplace.

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