Skip to content
Welcome To Atlantic Books! Upto 75% off Across Various Categories.
Upto 75% off Across Various Categories.

Customer First: A Mindset That Spells Success in Today’s World

by Varun Aggarwal , Jacqueline P. Mundkur
Save 30% Save 30%
Original price Rs. 595.00
Original price Rs. 595.00 - Original price Rs. 595.00
Original price Rs. 595.00
Current price Rs. 417.00
Rs. 417.00 - Rs. 417.00
Current price Rs. 417.00

Ships in 1-2 Days

Free Shipping on orders above Rs. 1000

New Year Offer - Use Code ATLANTIC10 at Checkout for additional 10% OFF

Request Bulk Quantity Quote
Book cover type: Paperback
  • ISBN13: 9789354794353
  • Binding: Paperback
  • Subject: Business Management
  • Publisher: Sage Publications
  • Publisher Imprint: Sage Response
  • Publication Date:
  • Pages: 280
  • Original Price: INR 595.0
  • Language: English
  • Edition: N/A
  • Item Weight: 370 grams

How often have you complained about poor customer experience at a hotel, an airport, with your telecom operator or even with your neighborhood grocery store? Our guess is more often than you would like.&nbsp;<br /> <br /> From the biggest global technology companies to the most customer-friendly brands, there are aspects to customer experience that go amiss despite large budgets or industry best practices. Through 13 relatable stories from Indian businesses, Customer First highlights lapses in customer experience efforts and how these issues were tackled or could have been successfully tackled.