This comprehensive textbook provides a conceptual and theoretical understanding of e-governance and how it addresses various emerging concerns of public administration in India. Situating the content within the ambit of new public management, liberalization, good governance and globalization, the book examines the concept of e-governance as a citizen-centric task of the government where technology works as a bridge between the state and the individual. It extensively probes into various dimensions of governance and innovative techniques adopted by states in modern times. It also attempts to address a host of issues and challenges of governance which were exacerbated due to the onslaught of the COVID-19 pandemic. The overarching argument of this textbook is that electronic governance has ensured good governance by adopting information and communication technologies coupled with sound managerial practices, making it more citizen-oriented and responsive. Key Features: - Offers a compact analysis of emerging themes such as e-learning, e-commerce, e-health, geographical information systems and cyber security - Provides a blend of normative and empirical case studies, and relevant examples - Includes robust pedagogical tools such as key themes, learning objectives, case studies, charts, model questions and web links
Dhal, Sangita: - Sangita Dhal is an Associate Professor in the Department of Political Science, Kalindi College, University of Delhi. She has more than 18 years of teaching and research experience in the fields of public administration, public policy and e-governance. Her doctoral work from the University of Delhi was published as Grassroot Democratic Processes and Women: A Study of Panchayati Raj Institutions in Odisha [2003]. She was awarded the prestigious UGC Post Doctoral Research Award in March 2016 for her work entitled 'The Prospects and Challenges of E-Governance: An Empirical Study of Information Communication Technology Practices in Odisha'.
She worked as a research coordinator on the theme of 'Centrally Sponsored Scheme/Integrated Child Development Scheme' for the international project of Leverhulme International Research Network 'Continuity and Change in Indian Federalism', in collaboration with the University of Edinburgh, University of Nottingham and University of Bristol, during April 2015-April 2017.
On 2 October 2019, Dr Dhal was conferred the Gandhi Award by the jury at the University of Delhi for promoting Gandhian values among the youth and fraternity in colleges and departments of the university. She was awarded the Delhi University Innovation Research Project [KC-202] in November 2013 on the topic 'Evaluating the Socio-economic Changes and Its Political Consequences in the Kashmir Valley: A Study of the Railways Network as a Game Changer'. As a teacher, coordinator and counselor, she has organized social outreach programs with her students for community education and child development in collaboration with Salaam Baalak Trust. Dr Dhal has supervised two PhD scholars from the Department of Political Science, University of Delhi, and was a member of the Course Revision Committee for Public Administration and Public Policy in the University of Delhi in 2019.
Dr Dhal has contributed several chapters in various books such as New Dimensions in Federal Discourse in India (2021), Gender Mainstreaming in Politics, Administration and Development in South Asia (2020), Local Governance in India (SAGE Publications, 2019), Women in Governing Institutions in South Asia: Parliament, Civil Service and Local Government (2017), Governance: Issues and Challenges (SAGE Publications, 2016) and Governance and Citizenship (2015). Apart from her active teaching and research work, she has also published several articles in international and national journals on public policy, governance and gender issues, has been invited to give lectures and has presented research papers in national and international conferences.
