Eingangspostbearbeitung in Bürokommunikationssystemen: Expertensystemansatz Und Standardisierung
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Diese Arbeit entstand w1ihrend meiner T1itigkeit als wissenschaftlicher Mitarbeiter am Lehr- stuhl fUr Betriebswirtschaftslehre, insbesondere Wirtschaftsinformatik, der Universit1it Erlan- gen-NUrnberg. Mein besonderer Dank gilt meinem akademischen Lehrer, Herrn Professor Dr. P. Mertens fUr die Anregungen zur Problemstellung, die wissenschaftliche Betreuung der Ar- beit sowie fUr seine gro13zUgige UnterstUtzung. Herrn Professor Dr. M. Meyer danke ich fUr die Ubernahme des Korreferates. Frau Waltraud RUck hat den Text mit grof3er Sorgfalt ge- schrieben und die Abbildungen erstellt, auch ihr danke ich herzlich. NUrnberg, im Oktober 1986 Matthias Schumann Inhaltsverzeichnis Seite 1. Einleitung 1. 1. Problemstellung 1. 2. Aufbau der Arbeit I 1. 3. Anmerkungen zu Kapitel 2 2. Aufgaben und Entwicklungsstand der Eingangspostbearbeitung in Biirokommunikationssystemen 3 2. 1. Probleme des elektronischen Informationsaustausches 3 2. 2. Anforderungen an Systeme zur Eingangspostbearbeitung 3 2. 3. Entwicklungsstand von Biirokommunikationssystemen zur Eingangspostbearbeitung 4 2. 3. 1. Integrierte Funktionen 4 2. 3. 2. Leistungsumfang der Electronic-Mail-Funktionen 6 2. 4. Anmerkungen zu Kapitel 2 7 3. Informationsaufnahme und -aufbereitung mit Biirokommunikationssystemen 9 3. 1. Informationsbeziehungen und -wege 9 3. l. l. Inner- und zwischenbetrieblicher Informationsaustausch 9 3. 1. 2. Inf ormationstrager 10 3. 2. Integration der Briefpost 10 11 3. 2. 1. Entwicklungsstand der automatischen Seitenlesung 3. 2. 2. Ablauf des Einlesevorgangs 11 12 3. 3. Merkmale der Geschaftspost 13 3. 3. 1. Formale Kriterien der Geschaftsbriefe 3. 3. 2. Inhaltliche Kriterien der GescMftsbriefe 15 15 3. 4. Organisatorische Mal3nahmen zum Informationsaustausch 3. 4. 1. AdreJ3kreise in Electronic-Mail-Systemen 16 VIII 3. 4. 2.
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