Business at the Speed of Now: Fire Up Your People, Thrill Your Customers, and Crush Your Competitors

Name: Business at the Speed of Now: Fire Up Your People, Thrill Your Customers, and Crush Your Competitors
Brand: Wiley
SKU: 9781118054017
Price: 1809.0 INR
Availability: InStock

by John M. Bernard

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ISBN13: 9781118054017
Binding: Hardcover
Subject: N/A
Publisher: Wiley
Publisher Imprint: Wiley
Publication Date: December 6, 2011
Pages: 232
Original Price: USD 24.95
Language: English
Edition: N/A
Item Weight: 436 grams
BISAC Subject(s): Management

About The Book

From the Inside Flap

At the start of the twenty-first century, we've witnessed a shift to a mass customization-driven economy, leaving behind a century focused on mass production. Customers have come to expect immediate and tailor-made responses to their needs, and the businesses that fail to deliver quickly fall behind. How fast does your business move? Are you doing business at the speed of NOW or trailing the pack at the speed of THEN?

Business at the Speed of Now outlines principles and practices that forward-thinking managers can use to enhance customer experience, reduce costs, and drive growth. Three major game changers have accelerated business today. Social media creates vast powerful communities by instantly connecting people inside and outside an organization. Cloud computing provides workers access to the resources they need to resolve issues the moment they arise. And the Millennial mindset demands that it all happens now. Business at the Speed of Now presents systematic advice on how to build an integrated, engaging, and transparent management system, enabled by cloud computing and internal social networks.

Use this comprehensive guide to create a NOW organization where everyone boldly pursues every opportunity every time. Through more than sixty real-world stories of success and failure, this book:

Demonstrates how to achieve the three goals of the NOW management system: eliminate fear, reduce variation in everything you do, and rapidly overcome constraints that inhibit progress
Applies speed-enabling technology to the three essential types of work: Fundamentals (routine work that consumes 95 percent of all resources), Breakthroughs (initiatives that can change the game), and Problems (daily challenges and crises that occur in all organizations)
Provides a wealth of real-world examples, assessments, tools, guidelines, and checklists that enable readers to apply the concepts immediately
Offers practical tools for building account ability and transparency into every position, thereby eliminating the loose ends that so often cause business execution to stumble

Set your organization free from the old THEN management ways that no longer get the results you need. Adopt the new NOW management thinking and the state-of-the-art tools that will get your organization doing business at the speed of now.

About The Author

JOHN M. BERNARD is the founder and chairman of Mass Ingenuity, a company that consults and teaches around the world and develops Web-based tools to support real-time management. His consulting work involves high-tech, service, distribution, utilities, banking, insurance, manufacturing, health care, education, and government. John is an expert on the subjects of best-practice management, social media inside the organization, and the modern workforce. His expertise has been featured in the global business media and he is a top-rated speaker for The Conference Board.

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