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Gestão da qualidade do revendedor by Shivagond Teli, Siddhesh Lad, Bhimaraya Metri

Gestão da qualidade do revendedor

by Shivagond Teli , Siddhesh Lad , Bhimaraya Metri
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Book cover type: Paperback
  • ISBN13: 9786209475269
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Edicoes Nosso Conhecimento
  • Publisher Imprint: Edicoes Nosso Conhecimento
  • Publication Date:
  • Pages: 96
  • Original Price: GBP 52.98
  • Language: Portuguese
  • Edition: N/A
  • Item Weight: 141 grams
  • BISAC Subject(s): Engineering (General)

Construir um relacionamento com os clientes e garantir que eles se sintam respeitados e valorizados durante todo o processo de vendas e p�s-vendas contribui para a experi�ncia do cliente. Estabelecer esse tipo de relacionamento, juntamente com a implementa��o dos processos certos, permitir� que os concession�rios criem defensores, n�o apenas da marca, mas tamb�m da concession�ria. A nossa pesquisa e diretrizes de melhores pr�ticas podem ser usadas como um modelo pelos fabricantes de autom�veis que pretendem abrir novas concession�rias ou melhorar a satisfa��o do cliente nas concession�rias existentes. Atrav�s de inova��es tecnol�gicas, os processos em todas as �reas da concession�ria podem ser melhorados, tanto para os funcion�rios da concession�ria quanto para os clientes. Existem muitas empresas inovadoras, grandes e pequenas, no mercado trabalhando para resolver problemas, alguns complexos e outros simples, para os empres�rios.

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