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Gestion de la qualité des concessionnaires by Shivagond Teli, Siddhesh Lad, Bhimaraya Metri

Gestion de la qualité des concessionnaires

by Shivagond Teli , Siddhesh Lad , Bhimaraya Metri
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Book cover type: Paperback
  • ISBN13: 9786209553295
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Editions Notre Savoir
  • Publisher Imprint: Editions Notre Savoir
  • Publication Date:
  • Pages: 96
  • Original Price: GBP 52.98
  • Language: French
  • Edition: N/A
  • Item Weight: 141 grams
  • BISAC Subject(s): Engineering (General)

�tablir une relation avec les clients et veiller � ce qu'ils se sentent respect�s et appr�ci�s tout au long du processus de vente et d'apr�s-vente contribue � am�liorer l'exp�rience client. En �tablissant ce type de relation et en mettant en place les processus ad�quats, les concessionnaires pourront se cr�er des ambassadeurs, non seulement pour la marque, mais aussi pour eux-m�mes. Nos recherches et nos lignes directrices sur les meilleures pratiques peuvent servir de mod�le aux constructeurs automobiles qui souhaitent cr�er de nouvelles concessions ou am�liorer la satisfaction client dans leurs concessions existantes. Gr�ce aux innovations technologiques, les processus dans tous les domaines de la concession peuvent �tre am�lior�s, tant pour le personnel que pour les clients. Il existe sur le march� de nombreuses entreprises innovantes, grandes et petites, qui s'efforcent de r�soudre les probl�mes, certains complexes, d'autres simples, des chefs d'entreprise.

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