• ISBN13: 9781780176079
• Binding: Paperback
• Subject: N/A
• Publisher: BCS, the Chartered Institute for IT
• Publisher Imprint: BCS, the Chartered Institute for IT
• Publication Date: June 22, 2023
• Pages: 202
• Original Price: GBP 29.99
• Language: English
• Edition: N/A
• Item Weight: 331 grams
• BISAC Subject(s): System Administration / General and Business & Productivity Software / General

ITSM Value Streams is a comprehensive guide to organizations on how to effectively utilise IT services to achieve business outcomes. It emphasizes the importance of understanding the value streams that flow through an organization and how IT services can be configured and applied to co-create value between IT service providers and consumers.

David Billouz is an ITIL Master with 20+ years of experience in ITSM. Akshay Anand is an ITSM architect, author, and keynote speaker with over 25 years' experience. Mark Smalley is an independent writer, speaker and bridge-builder with 45 years of IT management experience. Rajiv Dua is an experienced ITSM consultant with over 20+ years of experience.