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Products
Service Quality and Productivity Management
Jochen Wirtz
Paperback
Current price
₹1,046
Original price
₹1,256
Original price
₹1,256
Original price
₹1,256
(-17%)
₹1,046
Current price
₹1,046
| /
• Author(s): Jochen Wirtz • Publisher: Ws Professional • Publisher Imprint: Ws Professional • BISAC: LeadershipThe relationship between productivity and customer satisfaction is complex. Service Quality and Productivity Management describes that ...
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Designing Complaint Handling and Service Recovery Strategies
Jochen Wirtz
Paperback
Current price
₹1,043
Original price
₹1,252
Original price
₹1,252
Original price
₹1,252
(-17%)
₹1,043
Current price
₹1,043
| /
• Author(s): Jochen Wirtz • Publisher: Ws Professional • Publisher Imprint: Ws Professional • BISAC: Customer RelationsThe first unspoken law of service quality and productivity is to do it right the first time. However, chances are that the cust...
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