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Search results for “[Subject: methods-professional]”

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Service Quality and Productivity Management

Jochen Wirtz

Paperback

Current price ₹1,046
Original price ₹1,256
Original price ₹1,256
Original price ₹1,256
(-17%)
₹1,046
Current price ₹1,046

• Author(s): Jochen Wirtz • Publisher: Ws Professional • Publisher Imprint: Ws Professional • BISAC: LeadershipThe relationship between productivity and customer satisfaction is complex. Service Quality and Productivity Management describes that ...

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Designing Complaint Handling and Service Recovery Strategies

Jochen Wirtz

Paperback

Current price ₹1,043
Original price ₹1,252
Original price ₹1,252
Original price ₹1,252
(-17%)
₹1,043
Current price ₹1,043

• Author(s): Jochen Wirtz • Publisher: Ws Professional • Publisher Imprint: Ws Professional • BISAC: Customer RelationsThe first unspoken law of service quality and productivity is to do it right the first time. However, chances are that the cust...

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