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Products
Designing Complaint Handling and Service Recovery Strategies
Jochen Wirtz
Paperback
Current price
₹1,043
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₹1,252
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₹1,252
(-17%)
₹1,043
Current price
₹1,043
| /
• Author(s): Jochen Wirtz • Publisher: Ws Professional • Publisher Imprint: Ws Professional • BISAC: Customer RelationsThe first unspoken law of service quality and productivity is to do it right the first time. However, chances are that the cust...
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Balancing Capacity and Demand in Service Operations
Jochen Wirtz
Paperback
Current price
₹1,036
Original price
₹1,244
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₹1,244
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₹1,244
(-17%)
₹1,036
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• Author(s): Jochen Wirtz • Publisher: Ws Professional • Publisher Imprint: Ws Professional • BISAC: Management - GeneralMany services with limited capacity face wide swings in demand that can be caused by the change in seasons. The effective use...
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Managing Customer Relationships and Building Loyalty
Jochen Wirtz
Paperback
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₹1,045
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₹1,254
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₹1,254
Original price
₹1,254
(-17%)
₹1,045
Current price
₹1,045
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• Author(s): Jochen Wirtz • Publisher: Ws Professional • Publisher Imprint: Ws Professional • BISAC: Customer RelationsTargeting, acquiring, and retaining the 'right' customers is at the core of many successful service firms. The objective is to ...
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