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Designing Complaint Handling and Service Recovery Strategies

Jochen Wirtz

Paperback

Current price ₹1,043
Original price ₹1,252
Original price ₹1,252
Original price ₹1,252
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₹1,043
Current price ₹1,043

• Author(s): Jochen Wirtz • Publisher: Ws Professional • Publisher Imprint: Ws Professional • BISAC: Customer RelationsThe first unspoken law of service quality and productivity is to do it right the first time. However, chances are that the cust...

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Balancing Capacity and Demand in Service Operations

Jochen Wirtz

Paperback

Current price ₹1,036
Original price ₹1,244
Original price ₹1,244
Original price ₹1,244
(-17%)
₹1,036
Current price ₹1,036

• Author(s): Jochen Wirtz • Publisher: Ws Professional • Publisher Imprint: Ws Professional • BISAC: Management - GeneralMany services with limited capacity face wide swings in demand that can be caused by the change in seasons. The effective use...

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Managing Customer Relationships and Building Loyalty

Jochen Wirtz

Paperback

Current price ₹1,045
Original price ₹1,254
Original price ₹1,254
Original price ₹1,254
(-17%)
₹1,045
Current price ₹1,045

• Author(s): Jochen Wirtz • Publisher: Ws Professional • Publisher Imprint: Ws Professional • BISAC: Customer RelationsTargeting, acquiring, and retaining the 'right' customers is at the core of many successful service firms. The objective is to ...

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