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Products
Customer Care Excellence: How to Create an Effective Customer Focus
Sarah Cook
Paperback
Current price
₹4,480
Original price
₹4,549
Original price
₹4,549
Original price
₹4,549
(-2%)
₹4,480
Current price
₹4,480
| /
• Author(s): Sarah Cook • Publisher: Kogan Page • Publisher Imprint: Kogan Page • BISAC: Customer RelationsCustomer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and develop...
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Leading The Customer Experience: Inspirational Service Leadership
Sarah Cook
Hardcover
Current price
₹3,393
Original price
₹5,219
Original price
₹5,219
Original price
₹5,219
(-35%)
₹3,393
Current price
₹3,393
| /
• Author(s): Sarah Cook • Publisher: Taylor & Francis • Publisher Imprint: Routledge • Subject: Business Management • BISAC: Customer RelationsLeading the Customer Experience explores the relationship between leadership behaviour and exceptio...
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Complaint Management Excellence: Creating Customer Loyalty Through Service Recovery
Sarah Cook
Paperback
Current price
₹5,058
Original price
₹5,096
Original price
₹5,096
Original price
₹5,096
(-1%)
₹5,058
Current price
₹5,058
| /
• Author(s): Sarah Cook • Publisher: Kogan Page • Publisher Imprint: Kogan Page • BISAC: Customer RelationsComplaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enh...
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