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Products
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (Large Print 16pt)
James L. Heskett, W. Earl Sasser, Leonard a. Schlesinger
Paperback
Current price
₹2,990
Original price
₹3,288
Original price
₹3,288
Original price
₹3,288
(-9%)
₹2,990
Current price
₹2,990
| /
• Author(s): James L. Heskett | W. Earl Sasser | Leonard a. Schlesinger • Publisher: ReadHowYouWant • Publisher Imprint: ReadHowYouWant • BISAC: Customer RelationsEntire service businesses have been built around the ideas of Heskett, Sasser, and ...
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A Complaint Is a Gift, 3rd Edition: How to Learn from Critical Feedback and Recover Customer Loyalty (16pt Large Print Edition)
Janelle Barlow
Paperback
Current price
₹3,373
Original price
₹3,794
Original price
₹3,794
Original price
₹3,794
(-11%)
₹3,373
Current price
₹3,373
| /
• Author(s): Janelle Barlow • Publisher: ReadHowYouWant • Publisher Imprint: ReadHowYouWant • BISAC: Customer Relations
Wired and Dangerous: How Your Customers Have Changed and What to Do About It (16pt Large Edition)
Chip R. Bell, John R. Patterson
Paperback
Current price
₹2,395
Original price
₹2,656
Original price
₹2,656
Original price
₹2,656
(-10%)
₹2,395
Current price
₹2,395
| /
• Author(s): Chip R. Bell | John R. Patterson • Publisher: ReadHowYouWant • Publisher Imprint: ReadHowYouWant • BISAC: Customer RelationsIn an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and...
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