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Search results for “[Subject: customer-relations]”

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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (Large Print 16pt)

James L. Heskett, W. Earl Sasser, Leonard a. Schlesinger

Paperback

Current price ₹2,990
Original price ₹3,288
Original price ₹3,288
Original price ₹3,288
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₹2,990
Current price ₹2,990

• Author(s): James L. Heskett | W. Earl Sasser | Leonard a. Schlesinger • Publisher: ReadHowYouWant • Publisher Imprint: ReadHowYouWant • BISAC: Customer RelationsEntire service businesses have been built around the ideas of Heskett, Sasser, and ...

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A Complaint Is a Gift, 3rd Edition: How to Learn from Critical Feedback and Recover Customer Loyalty (16pt Large Print Edition)

Janelle Barlow

Paperback

Current price ₹3,373
Original price ₹3,794
Original price ₹3,794
Original price ₹3,794
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₹3,373
Current price ₹3,373

• Author(s): Janelle Barlow • Publisher: ReadHowYouWant • Publisher Imprint: ReadHowYouWant • BISAC: Customer Relations

Wired and Dangerous: How Your Customers Have Changed and What to Do About It (16pt Large Edition)

Chip R. Bell, John R. Patterson

Paperback

Current price ₹2,395
Original price ₹2,656
Original price ₹2,656
Original price ₹2,656
(-10%)
₹2,395
Current price ₹2,395

• Author(s): Chip R. Bell | John R. Patterson • Publisher: ReadHowYouWant • Publisher Imprint: ReadHowYouWant • BISAC: Customer RelationsIn an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and...

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