• ISBN13: 9788126940998
• Binding: Paperback
• Subject: Business Management
• Publisher: Atlantic Publishers & Distributors (P) Ltd
• Publisher Imprint: Atlantic
• Publication Date: May 10, 2025
• Pages: 338
• Original Price: INR 595.0
• Language: English
• Edition: N/A
• Item Weight: 430 grams
• BISAC Subject(s): N/A

Operational excellence is an attainable destination. In the post-COVID world, operational excellence has taken center stage as business organizations try to manage costs and adapt to changing needs of the customers. This book is a guide that focuses on the softer dimensions of operational excellence. The author calls them the 'Little Big Things', the solutions of which are found, not just in the business world, but the world beyond, such as behavioral sciences, space travel, conflicts, metaphors, and stories from unsung pioneers. It provides insights into processes, data, automation, change management, and culture. The book presents a groundbreaking way of doing things and defines strategies to identify and prioritize opportunities, implement improvement plants and monitors, continuously improve, and sustain results. With globally applicable value-adding activities and disciplines, Little BIG Things in Operational Excellence covers it all-processes, people, and operations.

DEBASHIS SARKAR, one of Asia’s leading organizational improvement experts, is the Managing Partner at Proliferator Advisory & Consulting, with clients in Asia, Africa, Europe, and the Middle East.

• Preface..................................................................... ix
• Acknowledgements................................................... xi
• 1. Many Hues of Operational Excellence.................... 1
• 2. Seven Ps of Operational Excellence......................... 11
• 3. Energizing an Operational Excellence Transformation....... 15
• 4. When a Rejected Take-off is Imminent.................... 19
• 5. Power of Early Wins................................................ 23
• 6. How to Lose Friends and Alienate Staff.................. 27
• 7. Ten Laws of Process Work...................................... 31
• 8. Make Better Decisions by Questioning.................... 35
• 9. The Bed Sheet Scandal............................................. 41
• 10. Taking the OPEX Flight.......................................... 47
• 11. Alan Kurdi, Fukushima and Emotional Connection............ 51
• 12. It’s not WHAT but HOW You Say.......................... 59
• 13. Story of an Unsung Pioneer..................................... 65
• 14. Using Neuroscience to Manage Change.................. 71
• 15. Pressing the Idea Button.......................................... 77
• 16. When Good is the Enemy of Better......................... 85
• 17. It’s not about Cost Cutting...................................... 95
• 18. Collaboration Wins Games...................................... 107
• 19. Don’t Serve Your Customers Deep-fried Lizards..... 117
• 20. Judgement of Paris................................................... 123
• 21. Power of Past Accomplishments.............................. 131
• 22. Complexity Management......................................... 135
• 23. Taking Risks during a Downturn............................ 145
• 24. What the Tenerife Air Disaster Taught Us............... 149
• 25. Managing the Third-quarter Phenomenon............... 159
• 26. Learnings from the First Space Mutiny.................... 163
• 27. Understanding the Blackbox of Culture.................. 169
• 28. Demystifying Robotic Process Automation.............. 183
• 29. Embrace Conflict to Solidify Outcomes................... 193
• 30. Why Employees don’t Follow Processes.................. 203
• 31. Perfect Your Brainstorming Techniques................... 209
• 32. Strategies for Behaviour Change.............................. 223
• 33. The Privacy Paradox................................................ 245
• 34. Nine Laws of Customers......................................... 251
• 35. Know the Types of Customer Data......................... 263
• 36. The Power of Open Big Room................................ 271
• 37. Knowing the Mechanics of Teams........................... 275
• Notes....................................................................... 291
• About the Author.................................................... 315
• Index....................................................................... 317