Customer Intelligence: Strategien Und Use Cases Zur Nutzung Von Kundendaten

Name: Customer Intelligence: Strategien Und Use Cases Zur Nutzung Von Kundendaten
Brand: Springer Gabler
SKU: 9783658484620
Price: 5238.0 INR
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by Emanuel Bayer , Manuel Marini

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ISBN13: 9783658484620
Binding: Paperback
Subject: N/A
Publisher: Springer Gabler
Publisher Imprint: Springer Gabler
Publication Date: November 21, 2025
Pages: 526
Original Price: EUR 71.3
Language: German
Edition: N/A
Item Weight: 871 grams
BISAC Subject(s): Marketing / General

About The Author

Emanuel Bayer ist Professor für BWL-Marketing Management an der Dualen Hochschule Baden-Württemberg in Mannheim und Experte für Data-Driven Marketing. Seine Lehr- und Forschungsschwerpunkte liegen in den Bereichen Customer Intelligence und Marketing Analytics. Vor seiner Berufung auf die Professur arbeitete er als Unternehmensberater im Inhouse Consulting der Commerzbank und beschäftigte sich unter anderem damit, wie Unternehmen ihre Daten im Rahmen von kundenzentrierten Use Cases nutzen können. Er promovierte im Bereich Quantitatives Marketing am Lehrstuhl von Prof. Dr. Bernd Skiera an der Johann Wolfgang Goethe-Universität Frankfurt am Main. Seine Forschung wurde in führenden wissenschaftlichen Zeitschriften wie dem Journal of Marketing Research und dem International Journal of Research in Marketing publiziert. Zudem wurde seine Forschung in praxisorientierten Zeitungen und Zeitschriften publiziert, wie beispielsweise der Frankfurter Allgemeinen Zeitung oder dem Harvard Business Review. Er wurde mit dem renommierten Erich-Gutenberg-Preis für Nachwuchswissenschaftler ausgezeichnet und hat zudem diverse Forschungspreise erhalten, z. B. den Förderpreis der HORIZONT-Stiftung und den Paul H. Repplinger-Ehrenpreis.

Manuel Marini baut Daten-Ökosysteme, in denen aus Zahlen greifbare Erkenntnisse werden. Als Gründer und Geschäftsführer der Marini Systems GmbH verknüpft er seit mehr als 25 Jahren digitale Vertriebspraxis mit Data Science.
Nach Stationen bei internationalen Technologiekonzernen wie SAP wechselte er 2008 an die Johann Wolfgang Goethe-Universität Frankfurt am Main, um dort datengetriebene Vertriebslösungen zu entwickeln. 2011 gründete er gemeinsam mit Prof. Dr. Bernd Skiera Marini Systems. Herzstück ist heute die MARINI Customer Data Platform, die Unternehmenssysteme weltweit vernetzt, Datenquellen anreichert und verlässliche Erkenntnisse liefert.
Marini und sein Team beraten Unternehmen rund um den Globus, haben ein internationales Partnernetzwerk aufgebaut, und selbst DAX-Konzerne vertrauen auf die Services.
Heute setzt Manuel Marini gezielt AI-Agents ein, die Marketing- und Vertriebsprozesse eigenständig optimieren - von der Datenaufnahme bis zur personalisierten Kundenansprache. Zudem hat er zusammen mit Prof. Dr. Emanuel Bayer das Customer Intelligence Evolution Framework (CIEF) entwickelt und mit dem Smart Optimized Data Approach (SODA) praxisbewährte Methoden geschaffen, die Unternehmen dabei unterstützen, digitale Projekte schneller, sicherer und mit messbarem Mehrwert umzusetzen.

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