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Developments in the Call Centre Industry: Analysis, Changes and Challenges

by Julia Connell
Save 35% Save 35%
Current price ₹1,079.00
Original price ₹1,659.00
Original price ₹1,659.00
Original price ₹1,659.00
(-35%)
₹1,079.00
Current price ₹1,079.00

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Book cover type: Paperback
  • ISBN13: 9780415511483
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Taylor & Francis
  • Publisher Imprint: Routledge
  • Publication Date:
  • Pages: 224
  • Original Price: GBP 12.99
  • Language: English
  • Edition: N/A
  • Item Weight: 341 grams
  • BISAC Subject(s): Customer Relations and Reference

Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.

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