Search results for “[Subject: customer-relations]”

• Author(s): Claes Fornell • Publisher: Palgrave MacMillan • Publisher Imprint: Palgrave MacMillan • BISAC: Customer RelationsIn our service economy, the most important asset is tough to quantify: a company's relationship with its customers. In t...

• Author(s): Roger Cartwright • Publisher: Palgrave • Publisher Imprint: Palgrave • BISAC: Management - GeneralThis book provides the student with the concepts and their practical application behind the importance of Customer Relations, Customer ...

• Author(s): A. Oade • Publisher: Springer • Publisher Imprint: Palgrave MacMillan • BISAC: Customer RelationsDo you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose ...

• Author(s): Rose Sloat • Publisher: Human Resource Development Press, Inc • Publisher Imprint: Human Resource Development Press, Inc • BISAC: Customer RelationsThese are trying times. The economy has created an environment that forces customers ...

• Author(s): Colin Shaw • Publisher: Springer • Publisher Imprint: Palgrave MacMillan • BISAC: Customer RelationsIn his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the custome...

• Author(s): Daniel Lafrenière • Publisher: Taylor & Francis • Publisher Imprint: Productivity Press • BISAC: Customer RelationsIf you don't offer great customer experience, your main competitors will take away 50% of your business. Period.Go...

• Author(s): Chris Wendel • Publisher: Holden Publishing, Inc. • Publisher Imprint: Holden Publishing, Inc. • BISAC: Customer RelationsYour relationship with a client is as important as having a service to provide a client. Without one, you'll ne...

• Author(s): James D. Feldman • Publisher: Open Books Press • Publisher Imprint: Open Books Press • BISAC: Customer RelationsOur global commercial environment is saturated with uncertainty and increasing doubt about our commitment to customers. W...

• Author(s): Daniel Lafrenière • Publisher: Taylor & Francis • Publisher Imprint: Productivity Press • BISAC: Customer RelationsIf you don't offer great customer experience, your main competitors will take away 50% of your business. Period. G...

• Author(s): Naresh K. Malhotra | James Agarwal • Publisher: World Scientific Publishing Company • Publisher Imprint: World Scientific Publishing Company • BISAC: Marketing - GeneralCustomer relationship marketing (CRM) opportunities are embedded...

• Author(s): Christina Garnett • Publisher: Kogan Page • Publisher Imprint: Kogan Page • BISAC: Customer RelationsHow can you move beyond transactions to create customer relationships that last? Transforming Customer-Brand Relationships is a prac...

• Author(s): James Seligman • Publisher: Lulu.com • Publisher Imprint: Lulu.com • BISAC: Customer RelationsCustomer Experience Management in Modern Marketing is a dynamic approach to the co-creation of value through the relationship. The book, ch...

• Author(s): Robert B. Woodruff • Publisher: Wiley • Publisher Imprint: Wiley • BISAC: Customer RelationsIntended for business students and managers who want to become more customer-oriented, this book focuses on helping managers develop informat...

• Author(s): Art Weinstein • Publisher: Taylor & Francis • Publisher Imprint: CRC Press • BISAC: Customer RelationsFirst Published in 1999, this book stresses the service aspects of an organization - especially customer service, marketing, an...

• Author(s): Naresh K. Malhotra | James Agarwal • Publisher: World Scientific Publishing Company • Publisher Imprint: World Scientific Publishing Company • BISAC: Marketing - GeneralCustomer relationship marketing (CRM) opportunities are embedded...

• Author(s): Evans, MR Gareth • Publisher: MixIG • Publisher Imprint: MixIG • Subject: Business Management • BISAC: Customer RelationsCustomer Centricity enables product and services to be built around the needs and wants of the customer. It is c...

• Author(s): Gopal K. Gureja • Publisher: Sage Publications • Publisher Imprint: SAGERespon • Subject: Business Management • BISAC: Customer RelationsWatch the author talk about 'Organisational Schizophrenia: Impact on Customer Service Quality'. ...

• Author(s): Carol Heady • Publisher: Rant and Rave Company, Inc. • Publisher Imprint: Rant and Rave Company, Inc. • BISAC: Customer RelationsThe book is written for CEO's, business owners and managers that want to improve the experience they are...

• Author(s): Denis Pombriant • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Customer RelationsSolve for the Customer is about Customer Science, a social science t...

• Author(s): Süphan Nasır • Publisher: Business Science Reference • Publisher Imprint: Business Science Reference • BISAC: Customer RelationsIn today's global economy, social media and technological advances have changed the way businesses intera...

• Author(s): David E. Potts Ph. D. • Publisher: Tazewell Strategies • Publisher Imprint: Tazewell Strategies • BISAC: Sales & Selling - GeneralCustomer Relations and Sales from A to Z is a complete and well-organized guide to getting and keep...

• Author(s): Michael B. Rynowecer • Publisher: Bti Press • Publisher Imprint: Bti Press • BISAC: Customer RelationsBehind every great rainmaker, mover and shaker, and leader are great relationships. In fact, replace great with superior. People wh...

• Author(s): Donna Cutting • Publisher: Wiley • Publisher Imprint: John Wiley • Subject: Business Management • BISAC: Customer RelationsFrom the Back CoverPraise for The Celebrity Experience --Bob Danzig, former CEO, Hearst Newspapers, and author...

• Publisher: Harvard Business School Press • Publisher Imprint: Harvard Business School Press • BISAC: Customer RelationsThis classic article shows how to make mass customization and efficient and personal marketing work by putting the producer ...

• Author(s): Chitra Madhwacharyula • Publisher: Springer Verlag • Publisher Imprint: Apress • Subject: Business Management • BISAC: Customer RelationsFrom the Back CoverCustomer Success is a relatively a new discipline that focuses on maximizing ...

• Publisher: Wiley • Publisher Imprint: Wiley • Subject: Business Management • BISAC: Customer RelationsFrom the Inside FlapWhat really matters in business? Until recently, business was based on making stuff and selling stuff. In today's busines...

• Author(s): Penny Joyner Waddell • Publisher: Kendall/Hunt Publishing Company • Publisher Imprint: Kendall/Hunt Publishing Company

• Author(s): Sarah Cook • Publisher: Taylor & Francis • Publisher Imprint: Routledge • Subject: Business Management • BISAC: Customer RelationsLeading the Customer Experience explores the relationship between leadership behaviour and exceptio...

• Author(s): Dinesh Kumar Goyal • Publisher: Independently Published • Publisher Imprint: Independently Published • BISAC: Customer RelationsHow is this book useful: Every one of us wants to be a billionaire. But to become a billionaire we have t...

• Author(s): Jc Quintana • Publisher: Crg Press • Publisher Imprint: Crg Press • BISAC: Customer RelationsForeward by Dr. Dan Dana (Conflict Resolution)& John Marchica (The Accountable Organization)Speaking Frankly About Customer Relationship...

• Author(s): Jeff Vincent • Publisher: Cosupport • Publisher Imprint: Cosupport • BISAC: Customer RelationsHow do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconvenien...

• Author(s): Edward Pepper • Publisher: Willford Press • Publisher Imprint: Willford Press • BISAC: Customer RelationsCustomer relationship management is a branch of business management that focuses on organization's relationship and interaction ...

• Author(s): Daniel D. Prior | Francis Buttle | Stan Maklan • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Customer RelationsThis highly regarded textbook provides the definitive account of Customer Relationship Management (CRM) c...

• Author(s): Chad Horenfeldt • Publisher: MIXIG • Publisher Imprint: MIXIG • Subject: Business Management • BISAC: Customer Relations"You need to be more strategic." Those dreaded words from your manager leave you frustrated and unsure of what to...

• Author(s): David Ackah • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Industries - GeneralResearch Paper (postgraduate) from the year 2014 in the subject Business economics - Banking, Stock Exchanges, Insurance, Accounting, ...

• Author(s): Thomas A. Cook • Publisher: Taylor & Francis • Publisher Imprint: CRC Press • Subject: Business Management • BISAC: Management ScienceEvery company is recognizing the critical importance of protecting its customer base by raising...