Search results for “[Subject: customer-relations]”

• Author(s): Stephen Coscia • Publisher: CRC Press • Publisher Imprint: CRC Press • BISAC: Customer RelationsExceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor ser...

• Author(s): Sarah Cook • Publisher: Taylor & Francis • Publisher Imprint: Routledge • Subject: Business Management • BISAC: Customer RelationsLeading the Customer Experience explores the relationship between leadership behaviour and exceptio...

• Author(s): Ree C. Ho • Publisher: Business Science Reference • Publisher Imprint: Business Science Reference • BISAC: Customer RelationsPresents research exploring the techniques and impacts of new technologies deployed in today's digital marke...

• Author(s): Chitra Madhwacharyula • Publisher: Springer Verlag • Publisher Imprint: Apress • Subject: Business Management • BISAC: Customer RelationsFrom the Back CoverCustomer Success is a relatively a new discipline that focuses on maximizing ...

• Author(s): Eden Rosen • Publisher: Xlibris • Publisher Imprint: Xlibris • BISAC: Customer Relations

• Author(s): Dan Gingiss • Publisher: Morgan James Publishing • Publisher Imprint: Morgan James Publishing • BISAC: Customer RelationsThe essential guide to making customer experience the ultimate competitive advantage.

• Author(s): Stephan A. Butscher • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Customer RelationsFor any company, large or small, the most effective protection against competition is long-term customer loyalty. Stephan Butscher's...

• Author(s): Art Weinstein • Publisher: Taylor & Francis • Publisher Imprint: Routledge • Subject: Business Management • BISAC: Customer RelationsSuperior Customer Value is a state-of-the-art guide to designing, implementing and evaluating a ...

• Author(s): Thomas Breyer-Mayländer | Matthias Keil • Publisher: Springer Gabler • Publisher Imprint: Springer Gabler • BISAC: Sales & Selling - GeneralIn diesem Buch erörtern Branchenexperten den aktuellen Stand sowohl bei der Neukundenakqu...

• Author(s): John McKean • Publisher: Wiley • Publisher Imprint: Wiley • Subject: Business Management • BISAC: Customer RelationsAbout the Book Informationen �ber Kunden zu organisieren, beispielsweise in Data Warehouses, beherrschen heute die ...

• Author(s): Stefan H.K. Wuyts • Publisher: Taylor & Francis • Publisher Imprint: Routledge • BISAC: Consumer Behavior - GeneralIn today's connected consumer environment, customers are better informed and harder to please, but they also leave...

• Author(s): Sarah Stevens • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Communication StudiesMasterarbeit aus dem Jahr 2010 im Fachbereich Medien / Kommunikation - Public Relations, Werbung, Marketing, Social Media, Note: 1,...

• Author(s): Klaus, P. • Publisher: Springer Verlag • Publisher Imprint: Springer • Subject: Business Management • BISAC: Customer RelationsNow, more than ever, customer experience plays a pivotal role in the success and longevity of a company. B...

• Author(s): C. Shaw • Publisher: Springer • Publisher Imprint: Palgrave MacMillan • BISAC: Public RelationsCustomer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore gro...

• Author(s): Chad Horenfeldt • Publisher: MIXIG • Publisher Imprint: MIXIG • Subject: Business Management • BISAC: Customer Relations"You need to be more strategic." Those dreaded words from your manager leave you frustrated and unsure of what to...

• Author(s): James T. Ziegenfuss • Publisher: University Press of America • Publisher Imprint: University Press of America • BISAC: Customer RelationsThe need for customer friendly organizations exists across fields and industries. Corporate lead...

• Author(s): Joachim Scharioth • Publisher: Springer • Publisher Imprint: Springer • BISAC: Customer RelationsToday, Stakeholder Management is a term commonly used to describe the policy towards all interest groups that have a stake in a company ...

• Author(s): Subhash Chandra | Ajit Rao • Publisher: Sage Publications • Publisher Imprint: SAGERespon • Subject: Business Management • BISAC: Customer RelationsThe financial benefits accruing from improvements in customer satisfaction are so sig...

• Author(s): Robert Dew | Cyrus Allen • Publisher: Emerald Publishing Limited • Publisher Imprint: Emerald Publishing Limited • BISAC: Customer RelationsCompanies who invest in successful Customer eXperience (CX) innovation stand out from the cro...

• Author(s): J. Teboul • Publisher: Springer • Publisher Imprint: Palgrave MacMillan • BISAC: Customer RelationsThis book contains a simple but powerful definition of services based upon a separation between back-stage and front-stage activities....

• Author(s): Gautam Mahajan • Publisher: Sage Publications • Publisher Imprint: SAGERespon • Subject: Business Management • BISAC: Customer RelationsTotal Customer Value Management: Transforming Business Thinking, a follow-up to the author’s best...

• Author(s): Andreas Krämer | Thomas Burgartz | Christina Muzzu • Publisher: Springer • Publisher Imprint: Springer • BISAC: Customer RelationsCustomer centricity, epitomized by Amazon's success, emerges as pivotal, with customer value serving as...

• Author(s): Ken Blanchard • Publisher: MIXIG • Publisher Imprint: MIXIG • Subject: Business Management • BISAC: Customer RelationsFrom the Back Cover"Your customers are only satisfied because their expectations are so low and because no one else...

• Author(s): Donna Cutting • Publisher: Wiley • Publisher Imprint: John Wiley • Subject: Business Management • BISAC: Customer RelationsFrom the Back CoverPraise for The Celebrity Experience --Bob Danzig, former CEO, Hearst Newspapers, and author...

• Author(s): Joseph Grove • Publisher: Gale Ecco, Print Editions • Publisher Imprint: Gale Ecco, Print Editions • BISAC: GeneralThe 18th century was a wealth of knowledge, exploration and rapidly growing technology and expanding record-keeping ma...

• Author(s): Patrick Barwise • Publisher: Jossey-Bass • Publisher Imprint: Jossey-Bass • BISAC: Customer RelationsStrong customer-focused companies have a clear, relevant promise which they obsessively deliver day-in, day-out. At the same time, t...

• Author(s): Nigel Hill • Publisher: Taylor & Francis • Publisher Imprint: Routledge • BISAC: Customer RelationsCustomer satisfaction and loyalty are key differentiators between the better and poorer performing businesses in most markets. Sat...

• Author(s): C. Shaw • Publisher: Springer • Publisher Imprint: Palgrave MacMillan • BISAC: Public RelationsCustomer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore gro...

• Author(s): Levine | Sophia • Publisher: Taylor & Francis • Publisher Imprint: Routledge • Subject: Business Management • BISAC: Customer RelationsThis unique collection of contemporary international public relations (PR) case studies gives ...

• Author(s): Thomas Suwelack • Publisher: Springer Verlag • Publisher Imprint: Springer • Subject: Business Management • BISAC: Customer RelationsThis book explains how startups and brands in general can achieve a high level of customer experienc...

• Author(s): Heike Löber • Publisher: Diplomica Verlag • Publisher Imprint: Diplomica Verlag • BISAC: Marketing - GeneralCorporate Social Responsibility (CSR) of corporations is a trend today. However, the more companies are practicing it, the le...

• Author(s): Richard R. Shapiro • Publisher: Center for Client Retention • Publisher Imprint: Center for Client Retention • BISAC: Customer RelationsThe Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are...

• Author(s): Thomas Suwelack • Publisher: Springer Verlag • Publisher Imprint: Springer • Subject: Business Management • BISAC: Customer RelationsFrom the Back CoverThis book explains how startups and brands in general can achieve a high level of...

• Author(s): Rakesh Soni • Publisher: Lioncrest Publishing • Publisher Imprint: Lioncrest Publishing • BISAC: Customer RelationsConsumer trust-it's the holy grail for every corporation in today's cybersecurity-focused world. As a C-suite executiv...