Search results for “[Subject: customer-relations]”

• Author(s): Eli, Jr. • Publisher: Independently Published • Publisher Imprint: Independently Published • BISAC: Customer RelationsIn the compelling book "Customer Relationship Management: Building Strong Customer Connections," author Eli Jr take...

• Author(s): Nigel Hill | Jim Alexander • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Customer RelationsCustomer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from...

• Author(s): Don Peppers • Publisher: Bookbaby • Publisher Imprint: Bookbaby • BISAC: Customer RelationsWhen it comes to customer experience, Don Peppers is one of the world's most respected authorities. Over the last twenty years he and co-autho...

• Author(s): Don Peppers • Publisher: Bookbaby • Publisher Imprint: Bookbaby • BISAC: Customer RelationsWhen it comes to customer experience, Don Peppers is one of the world's most respected authorities. Over the last twenty years he and co-autho...

• Author(s): Michael J. Cunningham • Publisher: Capstone • Publisher Imprint: Capstone • BISAC: Customer RelationsFast track route to developing world customer relationships Covers all the key techniques for successful customer relationship mana...

• Author(s): Larry Hochman • Publisher: Wiley • Publisher Imprint: Wiley • BISAC: Customer RelationsYOUR CUSTOMERS ARE ANGRY. VERY ANGRY! The turmoil of recession has left them feeling let-down, anxious and betrayed. They know how often businesse...

• Author(s): Michael Barnett • Publisher: Sound Wisdom • Publisher Imprint: Sound Wisdom • BISAC: Customer RelationsSignificantly improve customer attraction, acquisition, and retention with this groundbreaking six-step program for creating excep...

• Author(s): Gopalkrishnan R. Iyer | David Bejou • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Customer RelationsDiscover an important tool in the development of new marketing strategies for satisfying online customers! Edited b...

• Author(s): Amrish Dhawan • Publisher: Independent Author • Publisher Imprint: Independent Author • BISAC: Customer Relations"A Study on Customer Relationship Management in Insurance Sector" by Amrish Dhawan is an insightful book that provides a...

• Author(s): Lior Arussy • Publisher: CRC Press • Publisher Imprint: CRC Press • BISAC: Customer RelationsAn important read for all company managers who value their customers. Companies rush to reduce costs and automate services, turning relation...

• Author(s): S Balachandran • Publisher: Sage Publications • Publisher Imprint: SAGERespon • Subject: Economics • BISAC: Customer RelationsIntense competition in the rapidly growing global market has given rise to a need for superiority in servic...

• Author(s): Nigel Hill | John Brierley • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Customer RelationsCustomer satisfaction and loyalty are key differentiators between the better and poorer performing businesses in most markets...

• Author(s): Mark Stinson • Publisher: Independently Published • Publisher Imprint: Independently Published • BISAC: Sales & Selling - GeneralCustomer relationships are not built. They are synthesized, metabolized, and catalyzed. Customer che...

• Author(s): Gerard Assey • Publisher: Gerard Assey • Publisher Imprint: Gerard Assey • BISAC: Customer Relations'Customer Success Management: Proactively Nurturing Deeper Relationships with Your Customers Resulting in Reduced Churn, Customer Gro...

• Author(s): Lior Arussy • Publisher: CRC Press • Publisher Imprint: CRC Press • BISAC: Customer RelationsAn important read for all company managers who value their customers. Companies rush to reduce costs and automate services, turning relation...

• Author(s): David L Loudon • Publisher: Taylor & Francis Inc • Publisher Imprint: Taylor & Francis Inc • BISAC: Customer RelationsLearn why customer advisory boards are so successful--and how to create one for any business From a leading...

• Author(s): Gopalkrishnan R. Iyer | David Bejou • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Customer RelationsEdited by two experts in the fields of business and marketing, Customer Relationship Management in Electronic Market...

• Author(s): Arvind Sathi • Publisher: MC Press • Publisher Imprint: MC Press • BISAC: Database Administration & ManagementThrough a series of case studies from a variety of industries to show how customer experience analytics (CEA) is reshap...

• Author(s): Steve Yastrow • Publisher: Select Books (NY) • Publisher Imprint: Select Books (NY) • BISAC: Customer RelationsIn this fresh, original book, Steve Yastrow turns conventional sales and marketing on its head by showing what really moti...

• Author(s): Janice Reynolds • Publisher: CRC Press • Publisher Imprint: CRC Press • BISAC: Customer RelationsIn today's global economy the customer has more and better choices than ever before, bringing on one of the biggest challenges the busin...

• Author(s): Jim Roche • Publisher: Bookbaby • Publisher Imprint: Bookbaby • BISAC: Customer RelationsFast Break addresses the increasing challenges that today's automotive dealers face. Over a period of decades, dealers developed a transaction/c...

• Author(s): David Bejou | Adrian Palmer • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Customer RelationsThe best papers from the Eleventh Annual Colloquium in Relationship Marketing held in Cheltenham, United Kingdom in 2003 The...

• Author(s): Joseph B. Pine • Publisher: Harvard Business School Press • Publisher Imprint: Harvard Business School Press • BISAC: Customer RelationsThis classic article shows how to make mass customization and efficient and personal marketing wo...

• Author(s): Joe Fleischer • Publisher: CRC Press • Publisher Imprint: CRC Press • BISAC: Customer RelationsToday's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance...

• Author(s): John Egan • Publisher: Pearson Education Limited • Publisher Imprint: Pearson Education LimitedThis book is ideal for undergraduates and postgraduates taking modules in Relationship Marketing, Customer Services, and Marketing Communi...

• Author(s): Alok Kumar, Chhabi Sinha, Rakesh Sharma • Publisher: Wiley • Publisher Imprint: WileyBridging the chasm between theory and practice this unique book Customer Relationship Management Concepts and Application puts the evolving discipli...

• Author(s): Micah Solomon • Publisher: McGraw-Hill Education • Publisher Imprint: McGraw-Hill Education • BISAC: Customer RelationsToday's most sought-after "customer service sleuth" and turnaround expert unlocks the secrets to transforming cust...

• Author(s): Miguel Ángel Ladrón de Guevara | Carmen Arenal Laza • Publisher: Tutor Formacion • Publisher Imprint: Tutor Formacion • BISAC: Customer RelationsEste Manual es el más adecuado para impartir la UF0037 "Técnicas de información y atenci...

• Author(s): Lerzan Aksoy | Timothy Keiningham | David Bejou • Publisher: Taylor & Francis • Publisher Imprint: Routledge • Subject: Business Management • BISAC: Customer RelationsDiscover approaches to make customer relationship marketing mo...

• Author(s): Lillian Turner de To Eby • Publisher: Taylor & Francis • Publisher Imprint: Routledge • BISAC: Industrial & Organizational PsychologyWe know that positive, fulfilling and satisfying relationships are strong predictors of life...

• Author(s): Lerzan Aksoy | Timothy Keiningham | David Bejou • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Customer RelationsDiscover approaches to make customer relationship marketing more effective Profit Maximization Through C...

• Author(s): Bejou, David • Publisher: Taylor & Francis Inc • Publisher Imprint: Routledge • BISAC: Marketing - GeneralThe best papers from the Eleventh Annual Colloquium in Relationship Marketing held in Cheltenham, United Kingdom in 2003The...