Search results for “[Subject: customer-relations]”

• Author(s): Srila Roy • Publisher: Oxford UP • Publisher Imprint: Oxford UP • Subject: Sociology and Anthropology • BISAC: Violence in Society Women’s participation in the Maoist revolution in India and the subcontinent as a whole has become mo...

• Author(s): Lior Arussy • Publisher: CRC Press • Publisher Imprint: CRC Press • BISAC: Customer RelationsAn important read for all company managers who value their customers. Companies rush to reduce costs and automate services, turning relation...

• Author(s): Don Peppers • Publisher: Bookbaby • Publisher Imprint: Bookbaby • BISAC: Customer RelationsWhen it comes to customer experience, Don Peppers is one of the world's most respected authorities. Over the last twenty years he and co-autho...

• Author(s): Larry Hochman • Publisher: Wiley • Publisher Imprint: Wiley • BISAC: Customer RelationsYOUR CUSTOMERS ARE ANGRY. VERY ANGRY! The turmoil of recession has left them feeling let-down, anxious and betrayed. They know how often businesse...

• Author(s): Damian Corbet • Publisher: Bloomsbury Business • Publisher Imprint: Bloomsbury Business • BISAC: LeadershipInsights into why CEOs need to get social for business success, and how they can become effective social leaders. While busin...

• Author(s): Micah Solomon • Publisher: McGraw-Hill Education • Publisher Imprint: McGraw-Hill Education • BISAC: Customer RelationsToday's most sought-after "customer service sleuth" and turnaround expert unlocks the secrets to transforming cust...

• Author(s): Steve Yastrow • Publisher: Select Books (NY) • Publisher Imprint: Select Books (NY) • BISAC: Customer RelationsIn this fresh, original book, Steve Yastrow turns conventional sales and marketing on its head by showing what really moti...

• Author(s): Gopalkrishnan R. Iyer | David Bejou • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Customer RelationsEdited by two experts in the fields of business and marketing, Customer Relationship Management in Electronic Market...

• Author(s): Joelle Vanhamme • Publisher: Taylor & Francis Ltd • Publisher Imprint: Routledge • BISAC: Customer RelationsExperiential marketing - or memorable customer experiences - is proving a popular tool amongst businesses seeking to make...

• Author(s): Bill Lee • Publisher: Harvard Business School Press • Publisher Imprint: Harvard Business School Press • BISAC: Customer RelationsIntroducing "return on relationship" with your most valued customers The traditional model of growing y...

• Author(s): Kevin Robson • Publisher: Wiley • Publisher Imprint: Wiley • BISAC: Customer RelationsTimes have changed. Long gone are our days of being kings of the manufacturing industry, we are now immersed in the world of ‘service’ where the re...

• Author(s): Ben Reason • Publisher: Wiley • Publisher Imprint: Wiley • BISAC: Customer RelationsA practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience ...

• Author(s): Fred M. Leventhal | Roland Quinault • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: International Relations - GeneralAnglo-American Attitudes is a pioneering study of Anglo-American connections in their widest sense. P...

• Author(s): Anita Vangelisti • Publisher: Cambridge University Press • Publisher Imprint: Cambridge University Press • BISAC: Interpersonal RelationsFeeling Hurt in Close Relationships presents a synthesis of cutting-edge research and theory on ...

• Author(s): Ranjay Gulati • Publisher: Harvard Business School Press • Publisher Imprint: Harvard Business School Press • BISAC: Customer RelationsFrom the Back CoverA Proven Path to Growth That Rallies the Firm Around Customer Objectives Most c...

• Author(s): David Bejou | Adrian Palmer • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Customer RelationsThe best papers from the Eleventh Annual Colloquium in Relationship Marketing held in Cheltenham, United Kingdom in 2003 The...

• Author(s): Katie Mares • Publisher: Greenleaf Book Group Press • Publisher Imprint: Greenleaf Book Group Press • BISAC: Customer RelationsThe Buying Power of Women Although the female movement is interwoven into our social world and people pre...

• Author(s): Peter Lyon • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: International Relations - GeneralFirst Published in 1976. This volume, the fourth in the series Studies in Commonwealth Politics and History, looks at one of t...

• Author(s): Howard E. Hyden • Publisher: Center for Customer Focus • Publisher Imprint: Center for Customer Focus • BISAC: Customer Relations"Outside-In" is a way of thinking. It's not customer service! It's looking at every facet of your busine...

• Author(s): Bryan Horn • Publisher: Palmetto Publishing • Publisher Imprint: Palmetto Publishing • BISAC: Customer RelationsBeing good is not good enough anymore. Being mediocre is even worse. Being great makes or breaks companies. Customers can...

• Author(s): Thomas Lewis | Francisco J. Sanchez • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Europe - SpainThis volume address the role of literature in the formation of cultural notions of 'state, ' 'nation, ' 'subject, ' and ...

• Author(s): John Dumbrell | Axel Schäfer • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: International Relations - GeneralThis unique volume offers an original collection of essays on the theme of America's 'special relationships'...

• Author(s): Anthony Giles | Jacques Belanger | Paul-Andre Lapointe • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Labor & Industrial Relations - GeneralThere is a general consensus that deep-seated changes are reshaping the w...

• Author(s): Donald F. Blumberg • Publisher: CRC Press • Publisher Imprint: CRC Press • BISAC: Customer RelationsAs high-tech service industries grow more competitive, the need to develop customer focused business strategies becomes imperative. M...

• Author(s): Glenn Palmer • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: International Relations - GeneralInvestigation into the causes of international conflict has in many ways formed the central locus of the early work in the s...

• Author(s): Yasushi Watanabe | David L. Mcconnell • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: International Relations - GeneralThe term "soft power" describes a country's ability to get what it wants by attracting rather than ...

• Author(s): Francine McKenzie • Publisher: Cambridge University Press • Publisher Imprint: Cambridge University Press • BISAC: Economic HistoryAfter the Second World War, the General Agreement on Tariffs and Trade (GATT) promoted trade liberaliz...

• Author(s): Robert S. Ross • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: International Relations - GeneralThis text considers the importance of various factors which influenced the policies of each country during the Cold War in...

• Author(s): Everett C. Dolman • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: International Relations - GeneralThis volume identifies and evaluates the relationship between outer-space geography and geographic position (astrogeogr...

• Author(s): Burgess, Michael • Publisher: Taylor & Francis Ltd • Publisher Imprint: Routledge • BISAC: Public Policy - Regional Planning The European nation state is now placed between the interconnected processes of globalization and Europe...

• Author(s): Kori N. Schake • Publisher: Hoover Institution Press • Publisher Imprint: Hoover Institution Press • BISAC: International Relations - GeneralKori Schake examines key questions about the United States' position of power in the world, ...

• Author(s): Susan Yoshihara • Publisher: Potomac Books • Publisher Imprint: Potomac Books • BISAC: Security (National & International)Remarkably, most conventional wisdom about the shifting balance of world power virtually ignores one of the...

• Author(s): John Baylis | Kristan Stoddart • Publisher: Oxford University Press • Publisher Imprint: Oxford University Press • BISAC: International Relations - GeneralBased on a detailed analysis of archives and high level interviews this book l...