Search results for “[Subject: customer-relations]”

• Author(s): Nigel Hill | Jim Alexander • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Customer RelationsCustomer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from...

• Author(s): G. Shainesh | Jagdish N. Sheth | Varsha Jain • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Customer RelationsCustomer Relationship Management in the Digital Age charts the concepts, strategies, benefits, and technolo...

• Author(s): Robert J. Galka • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Customer RelationsThis book balances the behavioral and database aspects of customer relationship management, providing students with a comprehensive intr...

• Author(s): Ivaylo Yorgov • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Customer RelationsA comprehensive guide to a burgeoning field, this book shows how to design and implement a future-proof post-sales service program focused...

• Author(s): Ieva Eskyte • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: DisabilityDisability and Shopping: Customers, Markets and the State provides an examination of the diverse experiences and perspectives of disabled customers,...

• Author(s): Roderick J. Brodie | Linda D. Hollebeek | Jodie Conduit • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Consumer Behavior - GeneralHow customers and consumer behavior have been changing due to technology and other forc...

• Author(s): Evert Gummesson • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Marketing - GeneralThis third edition of Total Relationship Marketing confirms it as a classic text on the subject of relationship marketing and CRM, area...

• Author(s): Edward F. McQuarrie • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Marketing - ResearchVisits to customers by a team of marketers and engineers play an important role in exploring customer satisfaction. This book prov...

• Author(s): David Bejou | Timothy L. Keningham | Lerzan Aksoy • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Customer RelationsThe customer lifetime value (CLV) concept is extensively changing the way today's business is managed....

• Author(s): Iordanis Psimmenos • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: International - GeneralFirst published in 1997, this is an important and wide-ranging book. It is rooted in a fascinating, research-based case study of...

• Author(s): Vidya Nadkarni • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: GeneralThis book examines the nature and implications of the increasing interaction among three secondary powers in the world: China, Russia and India. It ...

• Author(s): Peter Hough • Publisher: Taylor & Francis • Publisher Imprint: Routledge • Subject: Politics and Current Affairs • BISAC: International Relations - GeneralFully revised and updated, this fifth edition of Understanding Global Secu...

• Author(s): Jason Ralph • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: International Relations - GeneralThis title was first published in 2001. The security dilemma has long been at the heart of the security studies discipline. M...

• Author(s): Peter I. Hajnal • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: International Relations - GeneralThis title was first published in 2002.In this age of globalization, nongovernmental organizations (NGOs) and other civil...

• Author(s): Brian May • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Commentary & OpinionFirst published in 1984, Russia, America, the Bomb and the Fall of Western Europe offers a dual approach to unilateral nuclear disarmame...

• Author(s): Christian Catrina • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Military - GeneralFirst published in 1988, Arms Transfers and Dependence was written to provide a view of arms transfers in the context of the global di...

• Author(s): Meardi Guglielmo • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Labor & Industrial Relations - GeneralThis title was first published in 2000: This text concerns the transformation of class consciousness. It shows ...

• Author(s): Paul Manning • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Political EconomyFirst published in 1998, this volume asks: are groups or organisations beyond the sphere of Westminster politics doomed to be marginalised i...

• Author(s): K. Holly Maze Carter • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: International Relations - GeneralFocuses on the problem through the identification of specific trends in foreign policy: isolationism, intervention, ...

• Author(s): Kjølv Egeland • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: International Relations - Arms ControlCan the genie be returned to the bottle? This book investigates the pursuit by states, civil society groups, and inter...

• Author(s): Sai Felicia Krishna-Hensel • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: International Relations - GeneralThis volume examines the complex international system of the twenty first century from a variety of perspectiv...

• Author(s): Cayce Myers • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Communication StudiesThis book analyses the current attempts to regulate artificial intelligence (AI) and its impact on the communication field. It will be of...

• Author(s): Leon Gordenker • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: International Relations - TreatiesOriginally published in 1987, Refugees in International Politics explores the nature of forced migration. It sets out sys...

• Author(s): Alexander Moseley | Richard Norman • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: GeneralThis title was first published in 2002. Was the bombing of Belgrade morally justified as an attempt to halt 'ethnic cleansing' i...

• Author(s): Manus I. Midlarsky • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: International Relations - DiplomacyFirst published in 1988, this historical and quantitative analysis of war defines systemic world wars as conflicts o...

• Author(s): Håkan Edström | Jacob Westberg • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: International Relations - DiplomacyThis book presents a systematic comparison of the military strategies pursued by (5) great powers, (8) m...

• Author(s): Franziska Plümmer • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: International Relations - GeneralGovernments increasingly become aware of irregular immigration and are forced to re-negotiate the dilemma of open but s...

• Author(s): Humphrey Jill C. • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Sociology - GeneralThis title was first published in 2002: The trade union movement in twentieth-century Britain has been a cornerstone for society's mar...

• Author(s): Titilope F. Ajayi • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Public Policy - Social Services & WelfareThis book uncovers how women's movements in the Global South are changing the face of transnational activis...

• Author(s): Vendulka Kubalkova • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: International Relations - GeneralThis volume demonstrates the application of the constructivist approach to the analysis of foreign policy (i.e. states...

• Author(s): Seifudein Adem • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: International Relations - GeneralThis title was first published in 2002: Questioning the most fundamental assumptions of international relations theory, th...

• Author(s): Dimitris Papadimitriou • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: GeneralThis title was first published in 2002: Offering a new and challenging perspective on how the European Union (EU) sought to structure its re...

• Author(s): Arikan Harun • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: International Relations - GeneralThe relationship between Turkey and the European Union is an important issue in European integration. With the EU beginning ...

• Author(s): Manus I. Midlarsky • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: International Relations - GeneralFirst published in 1992, this edited collection argues that conflicts have a growing tendency both to intensify and to...

• Author(s): Compton Robert • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Sociology - GeneralThis title was first published in 2002: This text attempts to bridge the gap between international relations and comparative politics, w...

• Author(s): Kivimäki Timo • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: International Relations - GeneralTitle first published in 2003. Following the terrorist attacks of September 11, 2001 and October 12, 2002 in the United Sta...