Search results for “[Subject: customer-relations]”

• Author(s): Robert B. Woodruff • Publisher: Wiley • Publisher Imprint: Wiley • BISAC: Customer RelationsIntended for business students and managers who want to become more customer-oriented, this book focuses on helping managers develop informat...

• Author(s): Dave Evans | Joe Cothrel • Publisher: Wiley • Publisher Imprint: John Wiley • Subject: Business Management • BISAC: E-Commerce - Internet MarketingSocial Customer Experience: Engage and Retain Customers through Social Media builds on...

• Author(s): Richard J. Varey • Publisher: Wiley • Publisher Imprint: Wiley • Subject: Business ManagementAbout the Book This title explores the growing concept of relationship marketing, defined as the process of creating, maintaining, and enhan...

• Author(s): Lior Arussy • Publisher: Wiley • Publisher Imprint: Wiley • BISAC: Customer RelationsFrom the Back Cover"Lior Arussy's new book is another great addition to his work on the theme of improving the customer experience to build lasting ...

• Author(s): David Ford | Lars-Erik Gadde • Publisher: Wiley • Publisher Imprint: Wiley • Subject: Business ManagementAbout the Book The aim of this book is to encapsulate the research and understanding of the authors about the problems of compan...

• Author(s): Mark Gabbott • Publisher: Wiley • Publisher Imprint: Wiley • BISAC: Customer RelationsThis approach to service marketing from a consumer perspective integrates information on service consumption from from a variety of sources. It est...

• Author(s): Gabrielle Dolan • Publisher: Wiley • Publisher Imprint: Wiley • BISAC: LeadershipFrom the Back CoverTake control of your brand and your stories for greater success Your brand is the stories people share about you when you're not in t...

• Author(s): Jonathan M. Tisch • Publisher: Wiley • Publisher Imprint: Wiley • BISAC: Customer RelationsFrom the Back CoverPraise for Chocolates on the Pillow Aren't Enough "If you don't work for your customer, you're not doing your job. Who bett...

• Author(s): W. Timothy Coombs | Sherry J. Holladay • Publisher: Wiley • Publisher Imprint: Wiley-Blac • Subject: Business Management • BISAC: Public RelationsPR Strategy and Application is a comprehensive and accessible text that situates Public...

• Author(s): Maribeth Kuzmeski • Publisher: Wiley • Publisher Imprint: Wiley • BISAC: Customer RelationsFrom the Back CoverPraise for ... AND THE CLIENTS WENT WILD! "My firm works with hundreds of high-level leaders in the healthcare industry. A...

• Author(s): Gabriel Kolko • Publisher: Pluto • Publisher Imprint: Pluto • Subject: Politics and Current Affairs • BISAC: International Relations - GeneralGabriel Kolko provides a panoramic overview of the problems facing the US and the world tod...

• Author(s): Julian Schofield • Publisher: Pluto • Publisher Imprint: Pluto • Subject: Politics and Current Affairs • BISAC: World - AsianThe killing of Osama Bin Laden highlighted the tense relationship between the US and Pakistani governments. ...

• Author(s): Holslag • Publisher: Wiley • Publisher Imprint: Polity Pr • Subject: Politics and Current Affairs • BISAC: International Relations - Trade & TariffsAbout the Book For almost two decades, China has claimed that its expanding econo...

• Author(s): Philip Seib • Publisher: Wiley • Publisher Imprint: Polity Pr • Subject: Politics and Current Affairs • BISAC: International Relations - DiplomacyNever before has diplomacy evolved at such a rapid pace. It is being transformed into a...

• Author(s): Richard Shapcott • Publisher: Wiley • Publisher Imprint: Polity Pr • Subject: Religion and Philosophy • BISAC: International Relations - GeneralIs it is justifiable to make any basic moral distinction between 'insiders and outsiders'...

• Author(s): Jamie Gaskarth • Publisher: Wiley • Publisher Imprint: Polity Pr • Subject: Politics and Current Affairs • BISAC: International Relations - GeneralBritain has been a significant voice in global politics in the last two decades and it...

• Author(s): Monaghan • Publisher: Wiley • Publisher Imprint: Polity Pr • Subject: Politics and Current Affairs • BISAC: GlobalizationAbout the Book How to handle Russia? This question has become ever more prominent as the Euro-Atlantic community...

• Author(s): Karen E. Smith • Publisher: Wiley • Publisher Imprint: Polity Pr • Subject: Politics and Current Affairs • BISAC: World - EuropeanThe European Union finds itself at a critical juncture; not only has the deepening crisis in the eurozo...

• Author(s): Jeffrey S. Lantis • Publisher: Wiley • Publisher Imprint: Blackwell • Subject: Politics and Current Affairs • BISAC: International Relations - GeneralThis innovative teaching text on United States foreign policy interprets the foreig...

• Author(s): Paul Singleton • Publisher: Wiley • Publisher Imprint: Wiley-Blac • Subject: Bio-Science and AgricultureDNA technology has a vital role in diverse fields such as criminal investigation and gene therapy - dynamic areas involving many ...

• Author(s): Jeff Faux • Publisher: Wiley • Publisher Imprint: Wiley • BISAC: Economic ConditionsRenowned economist Jeff Faux explains why neither party's leaders have a plan to remedy America's unemployment, inequality, or long economic slideAme...

• Author(s): Kristen A. Hite • Publisher: Wiley • Publisher Imprint: Wiley-Blac • Subject: Politics and Current Affairs • BISAC: GlobalizationFrom the Back CoverNow reorganized and updated throughout, the fifth edition of this well-regarded globa...

• Author(s): CIOB (The Chartered Institute of Building) • Publisher: Wiley • Publisher Imprint: Wiley-Blac • Subject: Engineering • BISAC: Construction - GeneralFrom the Back CoverCODE OF PRACTICE FOR PROGRAMME MANAGEMENT IN THE BUILT ENVIRONMENT...

• Author(s): Rita Jordan • Publisher: Wiley • Publisher Imprint: Wiley • BISAC: Special Education - GeneralAutism is a lifelong condition that requires special care and consideration right into adulthood, and has an impact on many lives. This boo...

• Author(s): Emiliano R. Martins • Publisher: Wiley • Publisher Imprint: Wiley • BISAC: Physics - Condensed MatterNovel approach to the theory of signals and systems in an introductory, accessible textbook Signals and Systems have a reputation of...

• Author(s): Jack Dunham • Publisher: Wiley • Publisher Imprint: Wiley • BISAC: Industrial & Organizational PsychologyThis book consists of nine chapters written by internationally known and respected research workers. Lennart Levi presents ...

• Author(s): Kevin D. Browne | Martin Herbert • Publisher: Wiley • Publisher Imprint: Wiley-Blac • Subject: Education & Psychology • BISAC: Abuse - GeneralFrom the Back CoverSome families are dangerous environments. Most practitioners in soci...

• Author(s): Paul A. Rees • Publisher: Wiley • Publisher Imprint: Blackwell • Subject: Bio-Science and Agriculture • BISAC: Life Sciences - Zoology - GeneralFrom the Back CoverThis dictionary is intended as a guide to the terminology used in a wi...

• Author(s): Virginie Mamadouh | Anna Secor | Joanne Sharp • Publisher: Wiley • Publisher Imprint: Blackwell • Subject: Earth-Science/Environment • BISAC: Earth Sciences - GeographyAbout the Book The Wiley Blackwell Companion to Political Geograp...

• Author(s): Joseph Abramson • Publisher: Wiley • Publisher Imprint: Wiley • BISAC: Health Care Delivery*A simple and systematic guide to the planning and performance of investigations concerned with health and disease and with health care *Offer...

• Author(s): Johannes A. Wesselingh • Publisher: Wiley • Publisher Imprint: Wiley • BISAC: Chemical & BiochemicalDesign and Development of Biological, Chemical, Food and Pharmaceutical Products has been developed from course material from the...

• Author(s): Susan S. Fainstein | Scott Campbell • Publisher: Wiley • Publisher Imprint: Blackwell • Subject: Sociology and Anthropology • BISAC: Sociology - UrbanFrom the Back CoverOver the last two decades great strides have been made in urban ...

• Author(s): Olga B.A. van den Akker • Publisher: Wiley • Publisher Imprint: Wiley • Subject: Education & Psychology • BISAC: Gynecology & ObstetricsFrom the Back Cover'This wide-ranging and well-researched book goes well beyond the tradi...

• Author(s): Judy Butriss • Publisher: Wiley • Publisher Imprint: Wiley-Blac • Subject: Fisheries & Aquaculture • BISAC: Nursing - Home & Community CareThis book has been written to provide community nurses with basic and topical practica...

• Author(s): Wolfgang Schumann | S. Dusko Ehrlich • Publisher: Wiley • Publisher Imprint: Wiley-Blac • Subject: Bio-Science and Agriculture • BISAC: Functional AnalysisFrom the Back CoverFunctional Analysis of Bacterial Genes: A Practical Manual ...

• Author(s): Maria C.W. Peeters | Jan de Jonge | Toon W. Taris • Publisher: Wiley • Publisher Imprint: Wiley-Blac • Subject: Education & Psychology • BISAC: Industrial & Organizational PsychologyAN INTRODUCTION TO CONTEMPORARY WORK PSYCHO...