Search results for “[Subject: customer-relations]”

• Author(s): Gopal K. Gureja • Publisher: Sage Publications • Publisher Imprint: SAGERespon • Subject: Business Management • BISAC: Customer RelationsWatch the author talk about 'Organisational Schizophrenia: Impact on Customer Service Quality'. ...

• Author(s): Art Weinstein • Publisher: Taylor & Francis • Publisher Imprint: Routledge • Subject: Business Management • BISAC: Customer RelationsSuperior Customer Value is a state-of-the-art guide to designing, implementing and evaluating a ...

• Author(s): Subhash Chandra | Ajit Rao • Publisher: Sage Publications • Publisher Imprint: SAGERespon • Subject: Business Management • BISAC: Customer RelationsThe financial benefits accruing from improvements in customer satisfaction are so sig...

• Author(s): Levine | Sophia • Publisher: Taylor & Francis • Publisher Imprint: Routledge • Subject: Business Management • BISAC: Customer RelationsThis unique collection of contemporary international public relations (PR) case studies gives ...

• Author(s): Chakravorti • Publisher: Sage Publications • Publisher Imprint: Sage Publications • Subject: Business Management • BISAC: Marketing - GeneralA uniquely global, holistic, strategic and tactical grounding in managing customer and other...

• Author(s): Lyndon Simkin | Ana Isabel Canhoto • Publisher: Taylor & Francis • Publisher Imprint: Routledge • Subject: Business Management • BISAC: Information ManagementCustomers are treated badly. Not all customers. Not always. But many ar...

• Author(s): Dave Evans | Joe Cothrel • Publisher: Wiley • Publisher Imprint: John Wiley • Subject: Business Management • BISAC: E-Commerce - Internet MarketingSocial Customer Experience: Engage and Retain Customers through Social Media builds on...

• Author(s): Richard J. Varey • Publisher: Wiley • Publisher Imprint: Wiley • Subject: Business ManagementAbout the Book This title explores the growing concept of relationship marketing, defined as the process of creating, maintaining, and enhan...

• Author(s): Jagdish N. Sheth | Atul Parvatiyar • Publisher: Sage Publications • Publisher Imprint: Sage South Asia • Subject: Business ManagementAs businesses increasingly stress the importance of cooperation and collaboration with suppliers and...

• Author(s): David Ford | Lars-Erik Gadde • Publisher: Wiley • Publisher Imprint: Wiley • Subject: Business ManagementAbout the Book The aim of this book is to encapsulate the research and understanding of the authors about the problems of compan...

• Author(s): Norman E. Bowie • Publisher: Wiley • Publisher Imprint: Blackwell • Subject: Business ManagementManagement Ethics is an indispensable resource and guide to the issues and debates within the ethics of management. It includes examinati...

• Author(s): Joshua Seiden • Publisher: MixIUK • Publisher Imprint: MixIUK • Subject: Business Management • BISAC: Consumer Behavior - GeneralIn the old days, when we made physical products, setting project goals wasn't that hard. But in today's ...

• Author(s): W. Timothy Coombs | Sherry J. Holladay • Publisher: Wiley • Publisher Imprint: Wiley-Blac • Subject: Business Management • BISAC: Public RelationsPR Strategy and Application is a comprehensive and accessible text that situates Public...

• Author(s): Cornelissen | Joep P. • Publisher: Sage Publications • Publisher Imprint: Sage Publications • Subject: Business Management • BISAC: Public RelationsThis popular, market-leading textbook for corporate communication continues to be the...

• Author(s): Nancy Burrell | Mike Allen | Barbara Mae Gayle • Publisher: Taylor & Francis • Publisher Imprint: Routledge • Subject: Business Management • BISAC: Interpersonal RelationsManaging Interpersonal Conflict is a systematic review of ...

• Author(s): Anna Ya Ni | Montgomery Van Wart • Publisher: Taylor & Francis • Publisher Imprint: Routledge • Subject: Business Management • BISAC: Government & BusinessBusiness, Society and Global Governance is a thoroughly revised and up...

• Author(s): SEYMOUR • Publisher: Taylor & Francis • Publisher Imprint: Routledge • Subject: Business Management • BISAC: Marketing - GeneralDigital sport marketing is a new, dynamic and rapidly evolving area that is having a profound impact ...

• Author(s): SHIRAEV | Natalja • Publisher: Taylor & Francis • Publisher Imprint: Routledge • Subject: Business Management • BISAC: GeneralThis lively book offers the first comprehensive examination of character assassination. In modern polit...

• Author(s): John Fernie | Suzanne Fernie | Christopher Moore • Publisher: Taylor & Francis • Publisher Imprint: Routledge • Subject: Business Management • BISAC: Industries - RetailingRetailing is one of the biggest and most important sector...

• Author(s): Richard Ponzio • Publisher: Taylor & Francis • Publisher Imprint: Routledge • Subject: Business Management • BISAC: History & Theory - GeneralThis book provides a timely and accessible introduction to the foundational ideas a...

• Author(s): Geoffrey Wood | Chris Brewster • Publisher: Taylor & Francis • Publisher Imprint: Routledge • Subject: Business Management • BISAC: Human Resources & Personnel ManagementAbout the Book One of the most influential debates acro...

• Author(s): Ronald J. Ebert • Publisher: Cambridge UP • Publisher Imprint: Cambridge • Subject: Business Management • BISAC: Organizational BehaviorAbout the Book The information context of the modern organization is rapidly evolving in the face...

• Author(s): Camilleri | Mark Anthony • Publisher: Springer Verlag • Publisher Imprint: Springer • Subject: Business Management • BISAC: Industries - Hospitality, Travel & TourismFrom the Back CoverThis book provides a comprehensive introduct...

• Author(s): Dennis W. Johnson | Others • Publisher: Taylor & Francis • Publisher Imprint: Routledge • Subject: Business Management • BISAC: Political Process - GeneralAbout the Book The Routledge Handbook of Political Management is a compreh...

• Author(s): M. Canavari | M. Fritz | G. Schiefer • Publisher: CABI • Publisher Imprint: CABI • Subject: Business Management • BISAC: Industries - AgribusinessWhen relations are facilitated by communication technologies such as e-business, food s...

• Author(s): Tony Proctor • Publisher: Taylor & Francis • Publisher Imprint: Routledge • Subject: Business Management • BISAC: Marketing - General Fully updated and revised to include the latest case studies and examples from a broad range of...

• Author(s): Leonard Nadler | Zeace Nadler • Publisher: Wiley • Publisher Imprint: JosseyBass • Subject: Business Management • BISAC: Business Communication - Meetings & PresentationsFrom the Inside FlapFrom creating the program book to makin...

• Author(s): Allan Afuah • Publisher: Taylor & Francis • Publisher Imprint: Routledge • Subject: Business Management • BISAC: Strategic PlanningRooted in strategic management research, Business Model Innovation explores the concepts, tools, a...

• Author(s): Kessler • Publisher: Taylor & Francis • Publisher Imprint: Routledge • Subject: Business Management • BISAC: LeadershipWise Leadership provides current and emerging leaders with a grounded, intuitive framework to help them unders...

• Author(s): S Balachandran • Publisher: Sage Publications • Publisher Imprint: SAGERespon • Subject: Economics • BISAC: Customer RelationsIntense competition in the rapidly growing global market has given rise to a need for superiority in servic...