Search results for “[Subject: customer-relations]”

• Author(s): Roger Cartwright • Publisher: Capstone • Publisher Imprint: Capstone • BISAC: Management - GeneralFrom the Back Cover Fast-track route to understanding the relationship between organizations and the customer chain that contains both ...

• Author(s): Nedra Bahri Ammari • Publisher: IGI Global • Publisher Imprint: IGI Global • BISAC: Customer RelationsThe advent of Web 2.0 has led to a rebalancing of power between the customer and the company through the consumer's voice about the...

• Author(s): Norene Telgen • Publisher: Independently Published • Publisher Imprint: Independently Published • BISAC: Customer RelationsCustomer experience is the interactions and experiences your customer has with your business throughout the en...

• Author(s): Gouri Shankar Patnaik • Publisher: Notion Press • Publisher Imprint: Notion Press • BISAC: Customer RelationsRelationship Management: Building Brand through Customer AdvocacyThis book offers a comprehensive and impartial exploration ...

• Author(s): Rose Sloat • Publisher: Human Resource Development Press, Inc • Publisher Imprint: Human Resource Development Press, Inc • BISAC: Customer RelationsThese are trying times. The economy has created an environment that forces customers ...

• Author(s): Claes Fornell • Publisher: Palgrave MacMillan • Publisher Imprint: Palgrave MacMillan • BISAC: Customer RelationsIn our service economy, the most important asset is tough to quantify: a company's relationship with its customers. In t...

• Author(s): Robert B. Woodruff • Publisher: Wiley • Publisher Imprint: Wiley • BISAC: Customer RelationsIntended for business students and managers who want to become more customer-oriented, this book focuses on helping managers develop informat...

• Author(s): Customer Service Training Institute • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Customer RelationsWhen it comes to your business, how do you measu...

• Author(s): Chakravorti • Publisher: Sage Publications • Publisher Imprint: Sage Publications • Subject: Business Management • BISAC: Marketing - GeneralA uniquely global, holistic, strategic and tactical grounding in managing customer and other...

• Author(s): James Seligman • Publisher: Lulu.com • Publisher Imprint: Lulu.com • BISAC: Customer RelationsCustomer Experience Management in Modern Marketing is a dynamic approach to the co-creation of value through the relationship. The book, ch...

• Author(s): Alkhatani Saad Zafer • Publisher: Information Age Publishing • Publisher Imprint: Information Age Publishing • BISAC: Customer RelationsThis book offers a breakthrough formula for creating a sustainable customer centric organization,...

• Author(s): Sarah Cook • Publisher: Kogan Page • Publisher Imprint: Kogan Page • BISAC: Customer RelationsCustomer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and develop...

• Author(s): Ree C. Ho • Publisher: Business Science Reference • Publisher Imprint: Business Science Reference • BISAC: Customer RelationsPresents research exploring the techniques and impacts of new technologies deployed in today's digital marke...

• Author(s): Daniel Lafrenière • Publisher: Taylor & Francis • Publisher Imprint: Productivity Press • BISAC: Customer RelationsIf you don't offer great customer experience, your main competitors will take away 50% of your business. Period. G...

• Author(s): Greg Saladino • Publisher: GS Books • Publisher Imprint: GS Books • BISAC: Customer RelationsGreat Customer Service is not a given in today's business environment. In order to truly thrive in today's climate you must provide outstand...

• Author(s): Doreen Grittner • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Communication StudiesAkademische Arbeit aus dem Jahr 2005 im Fachbereich Medien / Kommunikation - Public Relations, Werbung, Marketing, Social Media, ...

• Author(s): C. Shaw • Publisher: Springer • Publisher Imprint: Palgrave MacMillan • BISAC: Public RelationsCustomer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore gro...

• Author(s): V. Kumar • Publisher: Vibrant Publishers • Publisher Imprint: Vibrant Publishers • BISAC: Customer RelationsDelve into the transformative world of Customer Relationship Management (CRM) with renowned marketing expert V. Kumar. This c...

• Author(s): Anthony Haye • Publisher: Bryan Service Companies, Inc • Publisher Imprint: Bryan Service Companies, Inc • BISAC: Customer RelationsThis book was written as a first step in the process to empower small businesses to GUARANTEE the sat...

• Author(s): Nigel Hill | Jim Alexander • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Customer RelationsCustomer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from...

• Author(s): Colin Shaw • Publisher: Springer • Publisher Imprint: Palgrave MacMillan • BISAC: Customer RelationsIn his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the custome...

• Author(s): Jeff Vincent • Publisher: Cosupport • Publisher Imprint: Cosupport • BISAC: Customer RelationsHow do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconvenien...

• Author(s): Stephen Coscia • Publisher: CRC Press • Publisher Imprint: CRC Press • BISAC: Customer RelationsExceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor ser...

• Author(s): Kai Zimmermann | Frank Pensel • Publisher: Springer Gabler • Publisher Imprint: Springer Gabler • BISAC: Customer RelationsIn diesem Buch erkl�ren Insider und ausgewiesene Experten, was es bedeutet, mit Logik und den richtigen Daten ...

• Author(s): Art Weinstein • Publisher: Taylor & Francis • Publisher Imprint: CRC Press • BISAC: Customer RelationsFirst Published in 1999, this book stresses the service aspects of an organization - especially customer service, marketing, an...

• Author(s): Art Weinstein • Publisher: Taylor & Francis • Publisher Imprint: Routledge • Subject: Business Management • BISAC: Customer RelationsSuperior Customer Value is a state-of-the-art guide to designing, implementing and evaluating a ...

• Author(s): Stefan H.K. Wuyts • Publisher: Taylor & Francis • Publisher Imprint: Routledge • BISAC: Consumer Behavior - GeneralIn today's connected consumer environment, customers are better informed and harder to please, but they also leave...

• Author(s): James D. Feldman • Publisher: Open Books Press • Publisher Imprint: Open Books Press • BISAC: Customer RelationsOur global commercial environment is saturated with uncertainty and increasing doubt about our commitment to customers. W...

• Author(s): Marc Müller • Publisher: Diplom.de • Publisher Imprint: Diplom.de • BISAC: Marketing - GeneralInhaltsangabe: Problemstellung: Ein wesentliches Ziel des Customer Relationship Marketings ist der Aufbau von langfristigen Kundenbeziehung...

• Author(s): Satin Publishing • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Environmental EconomicsUpdated edition available with new stories on Brighton & H...

• Author(s): Gopal K. Gureja • Publisher: Sage Publications • Publisher Imprint: SAGERespon • Subject: Business Management • BISAC: Customer RelationsWatch the author talk about 'Organisational Schizophrenia: Impact on Customer Service Quality'. ...

• Author(s): John Heinrichs • Publisher: Jeen Su Lim • Publisher Imprint: Jeen Su Lim • BISAC: Customer RelationsThe environmental changes experienced by firms have been drastic and unpredictable. Firms are pursuing ways to be responsive to the c...

• Author(s): Jochen Wirtz • Publisher: Ws Professional • Publisher Imprint: Ws Professional • BISAC: Customer RelationsTargeting, acquiring, and retaining the 'right' customers is at the core of many successful service firms. The objective is to ...

• Author(s): Jodi Brandon • Publisher: Gearmark • Publisher Imprint: Gearmark • BISAC: Marketing - GeneralTo create engaging customer experiences, you need to shift your perspective of business. The basics of business hasn't changed. You still ne...

• Author(s): Jc Quintana • Publisher: Crg Press • Publisher Imprint: Crg Press • BISAC: Customer RelationsForeward by Dr. Dan Dana (Conflict Resolution)& John Marchica (The Accountable Organization)Speaking Frankly About Customer Relationship...