Search results for “[subject: customer-relations]”

• Author(s): Claes Fornell • Publisher: Palgrave MacMillan • Publisher Imprint: Palgrave MacMillan • BISAC: Customer RelationsIn our service economy, the most important asset is tough to quantify: a company's relationship with its customers. In t...

• Author(s): Sarah Cook • Publisher: Kogan Page • Publisher Imprint: Kogan Page • BISAC: Customer RelationsCustomer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and develop...

• Author(s): Norene Telgen • Publisher: Independently Published • Publisher Imprint: Independently Published • BISAC: Customer RelationsCustomer experience is the interactions and experiences your customer has with your business throughout the en...

• Author(s): Nedra Bahri Ammari • Publisher: IGI Global • Publisher Imprint: IGI Global • BISAC: Customer RelationsThe advent of Web 2.0 has led to a rebalancing of power between the customer and the company through the consumer's voice about the...

• Author(s): Roger Cartwright • Publisher: Capstone • Publisher Imprint: Capstone • BISAC: Management - GeneralFrom the Back Cover Fast-track route to understanding the relationship between organizations and the customer chain that contains both ...

• Author(s): Anthony Haye • Publisher: Bryan Service Companies, Inc • Publisher Imprint: Bryan Service Companies, Inc • BISAC: Customer RelationsThis book was written as a first step in the process to empower small businesses to GUARANTEE the sat...

• Author(s): Nigel Hill | Jim Alexander • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Customer RelationsCustomer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from...

• Author(s): Alkhatani Saad Zafer • Publisher: Information Age Publishing • Publisher Imprint: Information Age Publishing • BISAC: Customer RelationsThis book offers a breakthrough formula for creating a sustainable customer centric organization,...

• Author(s): Doreen Grittner • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Communication StudiesAkademische Arbeit aus dem Jahr 2005 im Fachbereich Medien / Kommunikation - Public Relations, Werbung, Marketing, Social Media, ...

• Author(s): Greg Saladino • Publisher: GS Books • Publisher Imprint: GS Books • BISAC: Customer RelationsGreat Customer Service is not a given in today's business environment. In order to truly thrive in today's climate you must provide outstand...

• Author(s): Colin Shaw • Publisher: Springer • Publisher Imprint: Palgrave MacMillan • BISAC: Customer RelationsIn his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the custome...

• Author(s): Jeff Vincent • Publisher: Cosupport • Publisher Imprint: Cosupport • BISAC: Customer RelationsHow do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconvenien...

• Author(s): Gopal K. Gureja • Publisher: Sage Publications • Publisher Imprint: SAGERespon • Subject: Business Management • BISAC: Customer RelationsWatch the author talk about 'Organisational Schizophrenia: Impact on Customer Service Quality'. ...

• Author(s): Ree C. Ho • Publisher: Business Science Reference • Publisher Imprint: Business Science Reference • BISAC: Customer RelationsPresents research exploring the techniques and impacts of new technologies deployed in today's digital marke...

• Author(s): Stephen Coscia • Publisher: CRC Press • Publisher Imprint: CRC Press • BISAC: Customer RelationsExceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor ser...

• Author(s): James Seligman • Publisher: Lulu.com • Publisher Imprint: Lulu.com • BISAC: Customer RelationsCustomer Experience Management in Modern Marketing is a dynamic approach to the co-creation of value through the relationship. The book, ch...

• Author(s): Dan Gingiss • Publisher: Morgan James Publishing • Publisher Imprint: Morgan James Publishing • BISAC: Customer RelationsThe essential guide to making customer experience the ultimate competitive advantage.

• Author(s): Kai Zimmermann | Frank Pensel • Publisher: Springer Gabler • Publisher Imprint: Springer Gabler • BISAC: Customer RelationsIn diesem Buch erkl�ren Insider und ausgewiesene Experten, was es bedeutet, mit Logik und den richtigen Daten ...

• Author(s): Art Weinstein • Publisher: Taylor & Francis • Publisher Imprint: CRC Press • BISAC: Customer RelationsFirst Published in 1999, this book stresses the service aspects of an organization - especially customer service, marketing, an...

• Author(s): Eden Rosen • Publisher: Xlibris • Publisher Imprint: Xlibris • BISAC: Customer Relations

• Author(s): Chitra Madhwacharyula • Publisher: Springer Verlag • Publisher Imprint: Apress • Subject: Business Management • BISAC: Customer RelationsFrom the Back CoverCustomer Success is a relatively a new discipline that focuses on maximizing ...

• Author(s): Art Weinstein • Publisher: Taylor & Francis • Publisher Imprint: Routledge • Subject: Business Management • BISAC: Customer RelationsSuperior Customer Value is a state-of-the-art guide to designing, implementing and evaluating a ...

• Author(s): Stefan H.K. Wuyts • Publisher: Taylor & Francis • Publisher Imprint: Routledge • BISAC: Consumer Behavior - GeneralIn today's connected consumer environment, customers are better informed and harder to please, but they also leave...

• Author(s): Thomas Breyer-Mayländer | Matthias Keil • Publisher: Springer Gabler • Publisher Imprint: Springer Gabler • BISAC: Sales & Selling - GeneralIn diesem Buch erörtern Branchenexperten den aktuellen Stand sowohl bei der Neukundenakqu...

• Author(s): Chad Horenfeldt • Publisher: MIXIG • Publisher Imprint: MIXIG • Subject: Business Management • BISAC: Customer Relations"You need to be more strategic." Those dreaded words from your manager leave you frustrated and unsure of what to...

• Author(s): Subhash Chandra | Ajit Rao • Publisher: Sage Publications • Publisher Imprint: SAGERespon • Subject: Business Management • BISAC: Customer RelationsThe financial benefits accruing from improvements in customer satisfaction are so sig...

• Author(s): Sarah Stevens • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Communication StudiesMasterarbeit aus dem Jahr 2010 im Fachbereich Medien / Kommunikation - Public Relations, Werbung, Marketing, Social Media, Note: 1,...

• Author(s): Levine | Sophia • Publisher: Taylor & Francis • Publisher Imprint: Routledge • Subject: Business Management • BISAC: Customer RelationsThis unique collection of contemporary international public relations (PR) case studies gives ...

• Author(s): Gautam Mahajan • Publisher: Sage Publications • Publisher Imprint: SAGERespon • Subject: Business Management • BISAC: Customer RelationsTotal Customer Value Management: Transforming Business Thinking, a follow-up to the author’s best...

• Author(s): C. Shaw • Publisher: Springer • Publisher Imprint: Palgrave MacMillan • BISAC: Public RelationsCustomer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore gro...

• Author(s): Thomas Suwelack • Publisher: Springer Verlag • Publisher Imprint: Springer • Subject: Business Management • BISAC: Customer RelationsThis book explains how startups and brands in general can achieve a high level of customer experienc...

• Author(s): Heike Löber • Publisher: Diplomica Verlag • Publisher Imprint: Diplomica Verlag • BISAC: Marketing - GeneralCorporate Social Responsibility (CSR) of corporations is a trend today. However, the more companies are practicing it, the le...

• Author(s): Peter Fader • Publisher: Wharton Digital Press • Publisher Imprint: Wharton Digital Press • BISAC: Customer Relations2019 AXIOM BUSINESS BOOK AWARD WINNER Featured in Forbes, NPR's Marketplace, and a Google Talk, The Customer Centri...