A Flight Attendant's Essential Guide: From Passenger Relations to Challenging Situations

Name: A Flight Attendant's Essential Guide: From Passenger Relations to Challenging Situations
Brand: Atlantic Books
SKU: 9781627347280
Price: 3800.0 INR
Availability: InStock

by Colin C. Law

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ISBN13: 9781627347280
Binding: Paperback
Subject: N/A
Publisher: Brown Walker Press
Publisher Imprint: Brown Walker Press
Publication Date: August 15, 2019
Pages: 504
Original Price: USD 39.95
Language: English
Edition: N/A
Item Weight: 699 grams
BISAC Subject(s): Aviation / Commercial

About The Book

A Flight Attendant's Essential Guide is written for airline executives, university lecturers who specialize in the airline industry, and for undergraduate students preparing for a career as a flight attendant. Those working in passenger, aircraft, airport as well as general communications at an airport or aircraft can benefit from this book though a thorough understanding the responsibilities of flight attendants. This textbook focuses on the passenger aspect of in-flight service, including operations and communication skills, and how flight attendants interact with passengers at each phase of a flight.

About The Author

Law, Colin C.: - Colin C. Law is academician of Air Transportation Management. Prior to joining the academic field, he had worked in the customer service, reservation and finance departments of a major international carrier for nearly ten years. This extensive experience in customer service and airline operations has enabled him to develop multiple airline courses for the tertiary education sector and provide working professionals with insight into the airline industry. Colin is also the author of other critically acclaimed textbooks on airline airport operations, and is the author of A Practical Guide to Airline Customer Service: From Airline Operations to Passenger Services and the co-author of Introduction to Airline Ground Service.

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