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A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction

by Andrew Waite
Save 35% Save 35%
Current price ₹15,693.00
Original price ₹24,143.00
Original price ₹24,143.00
Original price ₹24,143.00
(-35%)
₹15,693.00
Current price ₹15,693.00

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Book cover type: Hardcover
  • ISBN13: 9781138412545
  • Binding: Hardcover
  • Subject: N/A
  • Publisher: Taylor & Francis
  • Publisher Imprint: CRC Press
  • Publication Date:
  • Pages: 504
  • Original Price: GBP 185.0
  • Language: English
  • Edition: N/A
  • Item Weight: 453 grams
  • BISAC Subject(s): Interactive & Multimedia and Telecommunications

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording

Andrew Waite is a writer, speaker, and consultant on call centers. Andrew founded Inbound/Outbound Magazine, which later became Call Center Magazine. He has over 25 years of call center experience. He lives in Phoenix, Arizona.

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