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A Profile of the Hospitality Industry
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The hospitality industry is one of the world's largest and oldest industries. A Profile of the Hospitality Industry provides an inside look to the strategies of this industry. This book reviews the developments, challenges, and opportunities for the hotel, restaurant, foodservice and gaming industries. The hospitality industry is unique in many aspects which makes this book a must read for hospitality students, business students and those interested in management strategy.
Bender Stringam, Betsy: - Dr. Betsy Bender Stringam is a professor in the school of hotel, restaurant and tourism management at New Mexico State University. Prior to her career in academics Dr. Stringam worked in the hotel, resort, and restaurant industries at both the corporate and property level. Dr. Stringam conducts research primarily focused on hotels and resorts. Her work examines management strategies, technology and the changing hospitality workforce, guest service, loyalty and satisfaction, online user generated rating and review processes, and vacation ownership resorts. Her research is widely published in academic journals, and in international hospitality industry publications.
Partlow, Charles G.: - Dr. Charles G. Partlow is a professor in the School of Hotel, Restaurant and Tourism Management at the University of South Carolina in Columbia. He earned his PhD from Kansas State University, his MS in hotel and restaurant administration from the University of Southern Mississippi and a BS in food management and dietetics from Mississippi State University. Dr. Partlow has over 35 years of experience in hospitality management, consulting, and education. His teaching and research expertise lie in the areas of strategic management and leadership.
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